Jacqueline Klassen
Saskatoon ,SK
Summary
Office Manager with strong background in administrative operations and client relationship management. Enhanced office efficiency by streamlining scheduling and inventory processes. Implemented staff training programs, achieving a 20% increase in team productivity. Proficient in billing and payroll, ensuring accurate financial management.
Overview
25
25
years of professional experience
Work History
Office Manager
Dr. Todd Jarotski
03.2006 - 09.2025
- Managed office supplies and inventory to ensure operational efficiency.
- Coordinated scheduling and meetings for staff and clients.
- Maintained organized filing systems to optimize document retrieval.
- Provided front desk support, greeting visitors and addressing inquiries.
- Handled sensitive information with discretion, ensuring confidentiality of records.
- Delivered exceptional customer service for client inquiries via phone and email.
- Oversaw appointment scheduling, enhancing productivity through efficient itinerary management.
- Assisted in recruitment processes, conducting interviews and onboarding new employees.
Receptionist
College of Dentistry U of S
09.2000 - 03.2006
- Managed front desk operations, ensuring efficient visitor check-in and appointment scheduling.
- Developed and maintained filing systems for patient records and correspondence, enhancing information retrieval processes.
- Coordinated communication between departments, facilitating seamless interactions and support for staff and clients.
- Trained new reception staff on office procedures and customer service standards, fostering team cohesion and efficiency.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Resolved customer problems and complaints.
- Handled cash transactions and maintained sales and payments records accurately.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Responded to inquiries from callers seeking information.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Facilitated positive customer experiences by resolving complaints and inquiries promptly and professionally.
- Streamlined administrative tasks, such as filing and data entry, to support office efficiency.
- Increased customer satisfaction by warmly greeting visitors and promptly addressing their needs.
Education
High School Diploma -
Bedford Road Collegiate
Saskatoon, SK1988
Skills
- Customer support proficiency
- Administrative operations
- Strong organizational capabilities
- Communication effectiveness
- Billing and payroll expertise
- Collections strategies and reconciliation
- Client relationship development
- Scheduling and staff management
- Training initiatives and development
- Attention to financial details
- Multitasking problem-solving skills
- Professional communication via email and phone
Languages
English
Native or Bilingual
Timeline
Office Manager
Dr. Todd Jarotski
03.2006 - 09.2025
Receptionist
College of Dentistry U of S
09.2000 - 03.2006
High School Diploma -
Bedford Road Collegiate