Jacqueline Kilner
Sarnia,ON
Summary
Experienced in fast-paced environments and adaptable to last-minute changes. Thrives under pressure and consistently earns high marks for work quality and speed. Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
22
22
years of professional experience
Work History
City Letter Carrier
Canada Post
Sarnia, Ontario
12.2008 - Current
- Sorted mail for delivery, arranging mail in delivery sequence.
- Maintained records of items delivered or collected for delivery.
- Assisted customers with change of address forms when needed.
- Scanned labels on letters or parcels to confirm receipt.
- Researched customer inquiries related to delivery status of packages or letters.
- Collected customs charges, postage due and C.O.D. payments.
- Loaded mail into delivery vehicle according to established procedures.
- Delivered mail to residents and business within assigned area.
- Maintained professional and effective public relations with customers and community members.
- Delivered and collects mail on foot or by vehicle under varying road and weather conditions.
- Recorded address changes to redirect mail for residences or businesses.
- Sold stamps and money orders to mail customers along daily route.
Hotel Manager
Comfort Inn
Point Edward, Ontario
01.2003 - 02.2007
- Scheduled space or equipment for special programs, meetings and conferences.
- Created a positive work environment for staff by providing guidance, support, recognition and motivation.
- Responded to and resolved guest issues or complaints.
- Coordinated weekly staff schedule to accommodate ongoing and seasonal needs of hotel.
- Prepared reports on occupancy rates, revenue management and profitability metrics for senior management review.
- Managed budget and expenditures, supplies and renovations and drove operations to meet sales and profit margins.
- Made recommendations for salary and wage increases based on performance reviews.
- Oversaw reservations received from direct calls and provided room availability information.
- Established successful employee turnover and retention strategies to improve culture and boost employee experience and business outcomes.
- Monitored customer feedback surveys and took appropriate action based on results.
- Ensured compliance with local regulations related to health and safety standards or licensing laws.
Education
Business Administration Certificate - Business Administration And Management
Lambton College of Applied Arts And Technology
Sarnia, ON04-1998
High School Diploma -
St Patrick’s HS
Sarnia, ON06-1985
Skills
- Verbal communication
- Document coordination
- Data entry
- Strong organization
- Conflict resolution techniques
- Appointment setting
Affiliations
Avid gardener I enjoy the outdoors while riding my bicycle or playing pickle ball. Actively enjoy volleyball and baseball two pitch leagues.
Languages
French
Professional
References
References available upon request.
Timeline
City Letter Carrier
Canada Post
12.2008 - Current
Hotel Manager
Comfort Inn
01.2003 - 02.2007
Business Administration Certificate - Business Administration And Management
Lambton College of Applied Arts And Technology
High School Diploma -
St Patrick’s HS
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