Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Jacqueline Kennedy

Fort McMurray,AB

Summary

Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.

Overview

15
15
years of professional experience

Work History

Receptionist/Administrative Assistant

Acera Insurance Services Ltd.
11.2022 - Current
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Executed record filing system to improve document organization and management.
  • Restocked supplies and placed purchase orders to maintain adequate stock levels.
  • Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
  • Created and maintained databases to track and record customer data.
  • Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
  • Scheduled office meetings and client appointments for staff teams.

Commercial Insurance Agent

Co Operators Insurance Ltd.
04.2012 - 08.2015
  • Explained detailed policy concepts in easy-to-understand terms.
  • Offered detailed information about products and binding coverage.
  • Reviewed, shopped and processed renewals.
  • Provided advice, answered queries and escalated complaints to management.
  • Analyzed customer needs to provide customized insurance solutions.
  • Conducted annual reviews of existing policies to update information.
  • Educated clients on insurance policies and procedures.
  • Collected premiums on or before effective date of coverage.
  • Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.

Recruitment Assistant

Diversified Transportation Ltd.
07.2008 - 09.2011
  • Provided candidates with information about pay rates, dates and training processes.
  • Coordinated incoming job requisitions and applications.
  • Promptly corresponded with applicants and coordinated and conducted interviews.
  • Hired employees and initiated new hire paperwork process.
  • Scheduled and coordinated interviews between hiring managers and potential candidates.
  • Participated in recruitment and selection process for new hires.
  • Compiled employee records from individual departments to maintain central files.
  • Facilitated new employees orientation for completion of union, taxation, new hire paperwork and company rules.

Education

Canadian Accredited Insurance Broker - Insurance And Risk Management

Insurance Brokers Assocition
Edmonton, AB
05.2005

Business Diploma - General Business Studies

MarTech College
Edmonton, AB
06.1995

Skills

  • Customer Service
  • Process Optimization
  • Data Entry Documentation
  • Back Office Operations
  • Mail Management
  • Microsoft Office
  • Administrative Support
  • Complex Problem-Solving
  • Business Correspondence
  • Risk Management
  • Data Collection
  • Employee Timesheet Processing
  • Business Administration
  • Customer and Client Relations
  • Self Starter
  • Critical Thinking

Languages

English
Professional Working

Timeline

Receptionist/Administrative Assistant

Acera Insurance Services Ltd.
11.2022 - Current

Commercial Insurance Agent

Co Operators Insurance Ltd.
04.2012 - 08.2015

Recruitment Assistant

Diversified Transportation Ltd.
07.2008 - 09.2011

Canadian Accredited Insurance Broker - Insurance And Risk Management

Insurance Brokers Assocition

Business Diploma - General Business Studies

MarTech College

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Jacqueline Kennedy