Jacqueline Kafieh
Toronto
Summary
Public Service Assistant at Toronto Public Library with a proven track record in enhancing community. Skilled in data entry and customer service, I excel in fostering teamwork and collaboration while managing circulation operations efficiently. Recognized for training new staff and improving patron satisfaction.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Public Service Assistant
Toronto Public Library (PV & BRW)
08.2021 - Current
- Assisted patrons with locating resources and navigating library systems.
- Managed circulation desk operations, ensuring efficient check-in and check-out processes.
- Provided timely assistance to community members, fostering a positive environment in public spaces.
- Managed sensitive client data, maintaining confidentiality and adhering to privacy regulations at all times.
- Checked out and checked in materials to support patron circulation needs.
- Answered phone and in-person inquiries about library services, policies and procedures to provide accurate information.
- Assisted residents with accessing essential resources, effectively addressing their needs and concerns.
Page
Toronto Public Library (FV & Bibliographic Services)
12.2014 - 08.2021
- Organized and shelved library materials to ensure efficient access for patrons.
- Provided exceptional customer service by responding to inquiries and guiding patrons in resource utilization.
- Maintained cleanliness and orderliness of library spaces to enhance user experience.
- Trained new staff on shelving protocols and library systems for optimal performance.
- Outreach Program, Fairview Library
Education
Graduate Certificate - Tourism And Travel Management
Seneca College of Applied Arts And Technology
Toronto, ON04-1999
Diploma - Small Business Administration
Seneca College of Applied Arts And Technology
Toronto, ON04-1995
Skills
- Teamwork and collaboration
- Customer service
- Problem-solving
- Time management
- Attention to detail
- Strong interpersonal skills
- Teamwork
- Multitasking
- Adaptable
- Reliability
- Active listening
- Data entry proficiency
Languages
English
Arabic
Certification
- WHMIS
- Smart Serve
- Travel & Tourism certificate
Timeline
Public Service Assistant
Toronto Public Library (PV & BRW)
08.2021 - Current
Page
Toronto Public Library (FV & Bibliographic Services)
12.2014 - 08.2021
Graduate Certificate - Tourism And Travel Management
Seneca College of Applied Arts And Technology
Diploma - Small Business Administration
Seneca College of Applied Arts And Technology
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