Jacqueline Johnston
Belleville,ON
Summary
Dependable retail sales professional with experience in dynamic, high-performance environments. Skilled in processing transactions, handling cash, using registers and arranging merchandise. Maintains high-level customer satisfaction by smoothly resolving customer requests, needs and problems.
Overview
13
13
years of professional experience
1
1
Certification
Work History
Hairstylist
First Choice Hair
2023.03 - Current
- Consistently maintained cleanliness of the workspace, ensuring a safe and welcoming environment for clients.
- Built a loyal clientele through exceptional customer service and attention to detail in styling techniques.
- Processed payments, entering sales in register for prompt customer service.
- Enhanced client satisfaction by providing personalized haircuts, styling, and color services.
Owner/Operator
Barberella Hair Salon & Spa
2018.10 - 2022.03
- Managed the daily operations related to customer service, inventory management, and marketing
- Set and implemented strategic goals and initiatives to align company with mission, values, and vision
- Maximized revenue and long-term net worth by producing results and performance
- Created innovative marketing plans to drive business growth.
Manager
Popeyes Supplements
2015.03 - 2017.04
- Utilized strong analytical and problem-solving skills to address operational issues
- Assigned, prioritized, and delegated tasks and responsibility to departmental employees
- Mentored and trained new employees on company policies and procedures
- Counseled and disciplined employees, driving performance improvement
- Coached and motivated team, driving sales and delivering exceptional customer service
- Resolved conflicts between team members promptly using sound judgment based on company policies.
Manager
Go! Toys & Games
2011.10 - 2015.01
- Analyzed and resolved quality and customer service issues, recommending system improvements
- Demonstrated leadership in managing teams of up to 30 employees, utilizing effective problem-solving techniques
- Managed daily operations including scheduling and budgeting, exhibiting excellent multitasking capabilities
- Recruited qualified personnel by conducting interviews and evaluating resumes effectively, attesting to strong recruitment expertise.
Education
Asta Hairstlying School
08.2017
Trillium College
07.2012
Skills
- Business Administration
- Hiring and Staffing
- Client Service
- Verbal and Written Communication
- Sales Leadership
- Staff Training
- Staff Management
Certification
- WHIMIS
- First Aid/CPR
- Smart Serve
Timeline
Hairstylist
First Choice Hair
2023.03 - Current
Owner/Operator
Barberella Hair Salon & Spa
2018.10 - 2022.03
Manager
Popeyes Supplements
2015.03 - 2017.04
Manager
Go! Toys & Games
2011.10 - 2015.01
Asta Hairstlying School
Trillium College
- WHIMIS
- First Aid/CPR
- Smart Serve
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