Jacqueline Johnson
Apple Valley
Summary
Results-oriented, hardworking distribution center professional, with clerical, customer service, technical support, and data entry experience. Successful in picking, packing, clerical, processing customer orders, and assisting customers with a variety of order inquiries. Collaborative leader with dedication to partnering with coworkers to motivate, assist, as well as perform as a productive team-player.
Overview
13
13
years of professional experience
Work History
Picker/Packer
Kohl's Distribution Center
03.2023 - 12.2023
- Worked with a sense of urgency to meet daily picking quotas.
- Used RF scanners to track orders and verify accuracy.
- Pulled orders quickly to maintain demanding productivity goals.
- Took on extra hours and shifts during busy periods to meet tight shipping deadlines.
Packer
Priority Workforce/Menasha
11.2022 - 12.2022
- Packed products in a timely and productive manner.
- Utilized adhesive labels and other materials to package items.
- Performed required housekeeping to keep work areas clean such as sweeping floors, putting trash in trash containers.
- Maintained a safety first attitude.
Tagger
Employment Solutions/Big Lots
08.2022 - 09.2022
- Multi-tasked to keep all assigned projects running effectively and efficiently.
- Reviewed completed projects for quality and accuracy.
- Loaded and positioned products in designated locations within the warehouse using pallet jack equipment.
- Followed safety procedures implemented by the company to avoid mishaps.
Picking/Packing/Cycle Counter
Prologistix/Kuehne+Nagel
05.2022 - 06.2022
- Picked, prepared, and packed products in a timely and effective manner.
- Completed periodic cycle counts of inventory within the warehouse.
- Assisted with areas such as, receiving and general housekeeping to maintain efficient operations.
Picker/Packer
QVC Inc.
06.2019 - 07.2020
- Prepared orders for shipment by inserting associated paperwork, labeling boxes and scanning barcodes using RF scanners to upload package data to tracking system.
- Achieved production targets by maintaining high productivity levels and communicating with team members regarding orders and fulfillment.
- Performed task with enthusiasm, while adhering to safety guidelines.
- Worked efficiently as a team-player, while maintaining great productivity.
Customer Service Representative
Jawbone/NexRep
11.2013 - 09.2016
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
Customer Service Representative
Arise/AT&T
01.2011 - 03.2013
- Answered customer's questions, concerns, and billing inquiries with the highest degree of professionalism.
- Performed technical support, ordered and provisioned new devices.
- Responded to customer requests for products, services and company information.
- Handled customer inquiries and suggestions courteously and professionally.
Customer Service/Clerical
Clarcor Air Filtration
- Performed clerical duties using Microsoft Office/Excel software, as well as filing, faxing, data entry, photocopying, emailing, and etc. focusing on accuracy and productivity.
- Responded to customer needs through competent customer service and prompt problem-solving.
- Described product to customers, accurately explained details and care of merchandise.
Education
High School Diploma -
Velma Jackson High School
Camden, MSSkills
- Warehouse Picker/Packer/Cycle Counter
- Customer Satisfaction
- Clerical/Data Entry Skills
- 57 WPM
- Microsoft Office (Excel, Word, Powerpoint)
Accomplishments
- Frequently received recognition for reaching and exceeding individual and team goals as a distribution center professional.
- Achieved team goals by completing projects with accuracy and efficiency.
- Resolved customer's issue which led to one call resolutions.
- Described product to customers, and explained details and care of merchandise with accuracy.
Timeline
Picker/Packer
Kohl's Distribution Center
03.2023 - 12.2023
Packer
Priority Workforce/Menasha
11.2022 - 12.2022
Tagger
Employment Solutions/Big Lots
08.2022 - 09.2022
Picking/Packing/Cycle Counter
Prologistix/Kuehne+Nagel
05.2022 - 06.2022
Picker/Packer
QVC Inc.
06.2019 - 07.2020
Customer Service Representative
Jawbone/NexRep
11.2013 - 09.2016
Customer Service Representative
Arise/AT&T
01.2011 - 03.2013
High School Diploma -
Velma Jackson High School
Customer Service/Clerical
Clarcor Air Filtration
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