Jacqueline Isber
Toronto,ON
Summary
Passionate Bar Manager and Bartender with over 7 years of experience in high-energy, high-volume hospitality environments. Dedicated to creating memorable guest experiences by designing innovative cocktails and curating unique drink menus that drive sales. Skilled in overseeing bar operations, managing inventory, and leading teams with a focus on efficiency, service excellence, and teamwork. Known for cultivating a positive, collaborative work environment where staff thrives and guests feel valued. Committed to upholding the highest standards of service and safety, while consistently delivering outstanding service in a variety of settings, from fine dining to casual bars, and driving revenue through genuine guest connections.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Bar Manager & Head Bartender
Bar Reyna
Toronto, Canada
09.2021 - 01.2023
- Lead a team as the head bartender, serving 250+ guests daily in a high-volume setting.
- Drove increased revenue through feature cocktails and specialty menus.
- Managed weekly inventory, placing orders for multiple services based on demand and sales.
- Fostered strong relationships with suppliers and managed product quality.
- Trained and mentored new staff to maintain high standards of service, cleanliness, and efficiency.
Head Bartender & Server
Victoria's
Hamilton, Canada
01.2019 - 08.2021
- Operated a fine dining bar service for 20 seats while overseeing restaurant service for 200+ guests.
- Conducted inventory audits and managed weekly ordering, ensuring smooth operations.
- Designed seasonal cocktail menus and feature drinks, boosting sales through creative offerings.
- Ensured adherence to safety protocols and provided exceptional service, specializing in food and beverage pairings.
- Managed end-of-day reports, cash handling, and bar shutdown procedures.
Supervising Manager, Head Bartender & Server
Anchor Bar
Hamilton, Canada
01.2013 - 01.2019
- Supervised a team of 20+ staff, overseeing front-of-house operations in a high-energy environment.
- Served 300+ guests during peak concert times, ensuring fast, efficient service.
- Delegated tasks and set clear expectations for service, contributing to team productivity and satisfaction.
- Managed end-of-day cashouts, deposits, and payroll.
- Assisted in food and drink menu development and curated the front-of-house staffing schedule.
- Organized and managed special events, ensuring customer satisfaction and safety.
Education
Degree - Psychology
McMaster University
Hamlilton, ONSkills
- Venue Experience: Fine Dining, Special Events, Tapas & Wine Bar, Sports Bar
- High-Volume Bartending & Serving: Over 2,000 beverages served weekly
- Craft Cocktails and Wine Knowledge: Extensive knowledge and expertise in mixology and wine
- Event Management: Special event coordination and execution, including grand openings, corporate meetings, and celebrations
- Software Proficiency: Silverware, TouchBistro, Toast, Clover, Moneris, Tripleseat, Microsoft Office Suite, Excel
- Bar Management: Inventory control, ordering, budgeting, product knowledge, payroll, and scheduling
Certification
- Smart Service
- CPR
- First Aid Training
Timeline
Bar Manager & Head Bartender
Bar Reyna
09.2021 - 01.2023
Head Bartender & Server
Victoria's
01.2019 - 08.2021
Supervising Manager, Head Bartender & Server
Anchor Bar
01.2013 - 01.2019
Degree - Psychology
McMaster University
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