Jacqueline Hernandez
Merced
Summary
Dynamic and results-driven professional with extensive experience at Cotija's Taco Shop and Macy's Department Store. Proven track record in customer service excellence and cash handling, enhancing customer satisfaction and driving sales. Recognized for reliability and teamwork, consistently fostering positive customer relationships and maintaining efficient operations in fast-paced environments.
Overview
10
10
years of professional experience
Work History
Cashier
Cotija's Taco Shop
01.2016 - Current
- Processed transactions accurately and efficiently using point-of-sale systems.
- Assisted customers with inquiries and product selections to enhance shopping experience.
- Maintained cleanliness and organization of checkout area to promote safety and efficiency.
- Handled cash, credit, and refund transactions while ensuring compliance with company policies.
- Collaborated with team members to ensure smooth store operations during peak hours.
- Provided support in inventory management by restocking shelves as needed.
- Demonstrated adaptability in fast-paced environments while managing multiple customer requests.
- Engaged in ongoing training to improve product knowledge and customer service skills.
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Sales Associate
Macys Department Store
01.2016 - 11.2018
- Enhanced customer engagement through tailored product recommendations and effective communication strategies.
- Managed inventory levels, ensuring optimal stock availability and timely replenishment.
- Trained new associates on sales techniques and company policies to improve team performance.
- Collaborated with management to implement promotional campaigns, increasing foot traffic and sales revenue.
- Analyzed sales data to identify trends, facilitating informed decisions for merchandising strategies.
- Streamlined checkout processes, reducing wait times and improving customer satisfaction ratings.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
Education
High School Diploma -
El Capitan
Merced, CASkills
- Customer service
- Customer assistance
- Work ethic and integrity
- Patience and empathy
- Cash handling
- Cleaning and sanitizing
- Team collaboration
- Customer service excellence
- Money handling
- Cash handling and management
- Reliability and punctuality
- Customer relations
- Cash register operation
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
Cashier
Cotija's Taco Shop
01.2016 - Current
Sales Associate
Macys Department Store
01.2016 - 11.2018
High School Diploma -
El Capitan