Summary
Overview
Work History
Education
Skills
Certification
LinkedIn
Software
Timeline
SoftwareEngineer
Jacqueline Hemingway

Jacqueline Hemingway

Management
Niagara Falls,ON

Summary

Professional operations leader with consistent track record in optimizing processes and driving impactful results. Proven ability to lead teams, implement strategic initiatives, and adapt to changing environments with ease. Skilled in project management, process improvement, and resource allocation. Known for effective collaboration and delivering dependable outcomes.

Overview

26
26
years of professional experience
1
1
Certification

Work History

Director of Operations

Sugar Moon Salon Inc
04.2024 - 02.2025
  • Oversaw daily operations across multiple brands, ensuring seamless coordination and efficient execution of tasks for 45 team members.
  • Utilized operational resources to ensure efficiencies
  • Implemented successful training and re-training programs to drive organizational growth and productivity.
  • Conducted regular performance reviews to assess team progress, providing constructive feedback and guidance for continuous improvement.
  • Defined, implemented, and revised operational policies and guidelines.
  • Analyzed business operations and implemented strategies to improve operational cohesiveness.
  • Identified opportunities for cost reduction and process improvement, implementing changes that resulted in significant savings.

Business Development Executive

Nature's Aid
11.2021 - 04.2024
  • Increased client base by identifying and pursuing new business opportunities through market research.
  • Created compelling proposals that demonstrated the unique value of our products/services while addressing client needs and expectations.
  • Managed a portfolio of accounts, ensuring timely delivery of products/services while maintaining high levels of customer satisfaction.
  • Assisted marketing department in creating targeted campaigns that effectively communicated the value proposition of our products/services to potential customers.
  • Facilitated professional development workshops, enhancing team skills and boosting morale.
  • Secured new partnerships by identifying and pursuing business opportunities in untapped markets.
  • Optimized project timelines, employing agile methodologies to accelerate product launches.

Manager, Social Partnerships

Niagara 2021 Canada Games
03.2019 - 08.2021
  • Cultivated positive relationships with prospective partners across Canada in support of Canada First initiative
  • Led cross-functional teams to achieve project goals, fostering collaboration and innovation.
  • Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
  • Executed marketing strategies that effectively communicated brand values, increasing brand recognition.
  • Demonstrated strong planning, coordination, organizational and administrative skills, in light of COV-ID lock down guidelines

Operations Officer

Brilliant Rewards Brands
05.2001 - 03.2021


  • Managed day-to-day business operations.
  • Negotiated contracts with vendors to secure favorable terms for the business.
  • Developed and implemented successful marketing strategies, resulting in increased brand awareness and customer base.
  • Developed business plan, processes and procedures to provide superior service to North America's top Loyalty Reward Programs.
  • Optimized product development processes for increased profitability and reduced time to market.
  • Provided exceptional customer service, addressing issues promptly to ensure customer satisfaction and repeat business.
  • Sourced and published monthly and quarterly (NPO) New Product Offerings to ensure end user satisfaction and continued engagement with national loyalty reward programs.
  • Provided excellent customer care to maintain and improve customer relations, strengthen loyalty and increase product and service sales.
  • Implemented processes that simplified procedures and reduced average processing time.
  • Contributed to business development efforts to drive revenue and meet corporate objectives.
  • Implemented effective financial management practices, improving cash flow and profitability.
  • Overseeing inventory management, reducing waste and maintaining adequate stock levels to meet demand.

Marketing Manager

Artcast Inc
10.1998 - 05.2001
  • Boosted brand awareness and generated leads while managing internal and external marketing campaigns and programs.
  • Managed social media accounts for optimal audience engagement and increased online presence.
  • Developed and implemented marketing strategies to use for launches, rebranding campaigns and promotions.
  • Collaborated with cross-functional teams to ensure consistent branding across all company touchpoints and communications channels.
  • Maintained documentation, detailing assignments, in-progress work and completed project milestones.
  • Orchestrated trade shows and corporate events, fostering industry relationships and generating leads.

Education

Marketing - International Business

York University
01-1988

Skills

  • Operational efficiency
  • Operations oversight
  • Strategic planning
  • Strategic planning and execution
  • Business management
  • Process improvements
  • KPI tracking
  • Employee relations
  • Employee development
  • Proficient in Google Workspace, Canva, Shopify, Microsoft
  • Data management
  • Schedule management

Certification

  • MAS (Master Advertising Specialist) 2004
  • Health & Safety Supervisor Certificate 2017


LinkedIn

www.linkedin.com/in/jacqueline-h-30a88185

Software

Goggle Workspace

Microsoft Teams

Canva

Mangomint

Shopify

Timeline

Director of Operations

Sugar Moon Salon Inc
04.2024 - 02.2025

Business Development Executive

Nature's Aid
11.2021 - 04.2024

Manager, Social Partnerships

Niagara 2021 Canada Games
03.2019 - 08.2021

Operations Officer

Brilliant Rewards Brands
05.2001 - 03.2021

Marketing Manager

Artcast Inc
10.1998 - 05.2001

Marketing - International Business

York University

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