Jacqueline Harbidge
Olds,AB
Summary
Proven in enhancing customer loyalty at Sunshine Admin, I leveraged my exceptional customer service and time management skills to resolve conflicts and mentor new hires, significantly improving team efficiency. My diverse background, including administrative and caregiving roles, underscores my reliability, attention to detail, and ability to thrive in varied environments.
Overview
11
11
years of professional experience
Work History
Customer Service Representative
Sunshine Admin
06.2021 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Provided coaching and mentoring to new hires, contributing to their successful integration into the team.
Administrative Assistant
Westbrook Excavating and Hauling
08.2020 - 05.2021
- Provided clerical support to company employees by copying, faxing, and filing documents.
- Improved customer satisfaction ratings by promptly addressing inquiries via phone, email, or in-person visits.
- Expedited invoice processing, ensuring accurate recording of financial transactions in the accounting system.
- Continually sought methods for improving daily operations, communications with clients, recordkeeping, and data entry for increased efficiency.
Animal Caretaker
Adored Pet Services
01.2018 - 02.2020
- Maintained clean and safe living environments for animals by regularly cleaning enclosures and providing proper bedding materials.
- Handled a variety of different species safely and confidently during routine care tasks such as feeding, grooming, medication administration, and enclosure maintenance.
- Prepared and administered medications and treatments as prescribed by veterinarian.
- Fed and watered animals to provide necessary nutrients and keep pets healthy.
Nanny
Multiple Families
01.2014 - 01.2018
- Assisted with light housekeeping duties as well as running errands.
- Prepared meals and snacks for children based on dietary guidelines.
- Developed strong communication with parents to provide updates on children's progress, needs, and achievements.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
Education
No Degree - Early Childhood Education
Mount Royal University
Calgary, ABHigh School Diploma -
Dr. E. P. Scarlett High School
Calgary, AB06.2014
Skills
- Customer Service
- Reliability and Punctuality
- Time Management
- Teamwork and Collaboration
- Flexible Schedule
- Attention to Detail
- Independent
Languages
English
Native or Bilingual
Timeline
Customer Service Representative
Sunshine Admin
06.2021 - 07.2024
Administrative Assistant
Westbrook Excavating and Hauling
08.2020 - 05.2021
Animal Caretaker
Adored Pet Services
01.2018 - 02.2020
Nanny
Multiple Families
01.2014 - 01.2018
No Degree - Early Childhood Education
Mount Royal University
High School Diploma -
Dr. E. P. Scarlett High School
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