Jacqueline Gritters Doublet
Crawford Bay,BC
Summary
Experienced and organized and administrative professional with strong background in office management, scheduling, and communication. A proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
39
39
years of professional experience
1
1
Certification
Work History
Medical Office Assistant
Interior Health Authority
02.2023 - Current
- Ensured smooth daily operations by managing incoming calls professionally while addressing inquiries or directing them to appropriate personnel.
- Promoted excellent customer service experience through prompt responses to voicemails and emails, addressing patient inquiries or concerns.
- Improved patient satisfaction by efficiently scheduling appointments and managing patient records.
- Contributed to a positive work environment by maintaining organized files and facilitating clear communication between staff members.
- Maintained strict compliance with HIPAA regulations, ensuring the confidentiality of sensitive patient information.
- Supported administrative tasks such as ordering supplies, inventory management, and filing medical documents for streamlined office workflow.
- Restocked each medical room with adequate supply of medications and supplies in preparation for patients.
- Contributed to team meetings with constructive feedback and suggestions for office improvements.
School Registrar
Progressive Academy
12.2014 - 11.2017
- Maintained accurate student records through diligent monitoring and data entry, ensuring compliance with provincial and federal regulations.
- Provided exceptional customer service to parents and students, addressing inquiries and resolving issues in a timely manner.
- Facilitated smooth transitions for incoming students by coordinating their placement testing schedules and advising appointments prior to enrollment.
- Served as liaison between school administration, faculty members, and students regarding all matters relating to academic records.
- Assisted in preparation and distribution of course catalogs, class schedules, and registration materials, providing clear and accurate information to students.
- Trained new staff members on registrar office operations, promoting consistency in procedures and upholding high standards of professionalism.
- Enhanced data integrity by conducting regular audits of student records and promptly correcting discrepancies as needed.
Administrative Assistant III
Alberta Health Services
03.2008 - 10.2010
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Supported executive staff through scheduling meetings, coordinating travel arrangements, and preparing crucial documents.
- Optimized calendar management for executives by scheduling appointments strategically while considering priorities and minimizing conflicts.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Managed expense reports for executive staff members, ensuring accurate documentation of spending for budgeting purposes.
- Facilitated cross-departmental communication, organizing meetings to discuss project progress and align objectives.
Administrative Assistant II
The University of Calgary
03.1986 - 03.1994
- Working directly under the Director of Academic Administration, duties included onboarding, moving allowances, benefits administration, sabbatical, and retirement processing for all academic staff.
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
- Facilitated collaboration within team by organizing regular meetings and tracking project progress.
- Facilitated training sessions for new software tools, increasing team productivity and reducing learning curves.
Education
Bachelor of Arts - Major: Linguistics Minor: English
Calgary, ABSkills
- Multitasking and organization
- Computer skills
- Problem-solving
- HIPAA regulations
- Office administration
- Team leadership
- Bookkeeping
- Insurance billing procedures
- Electronic charting
- Industry software applications
- Meeting planning
Accomplishments
- Supervised teams of up to 75 staff members.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Achieved 27% student body increase by promoting the school in social and media events.
- Coordinated an ongoing orientation and training program for all new employees.
- Volunteered to provide customer service support and training to all electronic performance management users during a performance management cycle.
Languages
English
Native or Bilingual
French
Limited Working
Spanish
Limited Working
German
Limited Working
Dutch
Professional Working
Certification
- Microsoft Office Specialist, Microsoft Word, Excel, PowerPoint (MOS) - Microsoft Corporation.
- Salesforce Certified Administrator
- Teaching English as a Foreign Language (TEFL) Certification
- First Aid Certification
Timeline
Medical Office Assistant
Interior Health Authority
02.2023 - Current
School Registrar
Progressive Academy
12.2014 - 11.2017
Administrative Assistant III
Alberta Health Services
03.2008 - 10.2010
Administrative Assistant II
The University of Calgary
03.1986 - 03.1994
Bachelor of Arts - Major: Linguistics Minor: English
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