Jacqueline Gonzalez
Westminster
Summary
At Chipotle, I excelled as a Crew Member, Service Leader, and Kitchen Leader, significantly enhancing efficiency and customer satisfaction. My skills in multitasking, time management, and team collaboration has helped me succeed in my courses. I hope to continue to use these skills and develop more as I continue my education.
Overview
7
7
years of professional experience
Work History
Crew Member
Chipotle
06.2018 - Current
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Worked well with teammates and accepted coaching from management team.
Service Leader
Chipotle
11.2020 - 08.2022
- Handled escalated customer complaints professionally, resolving situations in a manner that satisfied both parties whenever possible.
- Streamlined service processes for improved efficiency and reduced waiting times for customers.
- Increased customer satisfaction by providing exceptional service and addressing concerns promptly.
Kitchen Leader
Chipotle
09.2018 - 11.2020
- Enhanced kitchen efficiency by streamlining processes and implementing time-saving techniques.
- Increased overall guest satisfaction by addressing customer concerns promptly and professionally.
- Trained new staff members on kitchen procedures, policies, and equipment usage, fostering a well-prepared team.
- Implemented quality control measures to guarantee customer satisfaction with each meal served.
Education
Biology
California State University, Long Beach
Long Beach, CASkills
- Teamwork and collaboration
- Multitasking and organization
- Time management
Timeline
Service Leader
Chipotle
11.2020 - 08.2022
Kitchen Leader
Chipotle
09.2018 - 11.2020
Crew Member
Chipotle
06.2018 - Current
Biology
California State University, Long Beach
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