Overview
Work History
Education
Skills
Timeline
Generic

Jacqueline Glassman

Calgary,AB

Overview

12
12
years of professional experience

Work History

Personal Assistant

Shae Barry
09.2022 - Current
  • Displayed absolute discretion at handling confidential information.
  • Oversaw personal and professional calendars and coordinated appointments for future events.
  • Maintained appropriate filing of personal and professional documentation.
  • Responded to emails and other correspondence to facilitate communication and enhance business processes.

Assistant Manager

Union Lounge
01.2018 - 03.2020
  • Monitored cash intake and deposit records, increasing accuracy and reducing discrepancies.
  • Helped with planning schedules and delegating assignments to meet coverage and service demands.
  • Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
  • Completed regular inventory counts to verify stock levels, address discrepancies and forecast future needs.
  • Generated repeat business through exceptional customer service and responded to customer concerns with friendly and knowledgeable service.
  • Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
  • Assessed job applications and made hiring recommendations to bring in top candidates for key vacancies.
  • Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
  • Increased sales revenues by promoting complementary products and educating customers about store promotions.
  • Increased sales by driving operational efficiencies and building excellent customer rapport.

Bartender

Leave Steakhouse And Bar
04.2014 - 06.2015
  • Kept bar presentable and well-stocked to meet customer needs.
  • Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers and taking inventory.
  • Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
  • Followed alcohol awareness procedures for preventing excessive guest intoxication.
  • Set up bar for operation, obtained cash bank and stocked service bar.
  • Kept alcoholic beverages well-stocked and organized to meet expected demands.
  • Polished glassware, bussed tables and removed debris to keep customer areas clean.
  • Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
  • Assisted servers with specialty drinks orders by preparing on-demand items without delay.
  • Set up glassware, liquor and other necessary supplies for special events.
  • Upsold menu items to customers, driving up per sale revenues and maximizing profits.
  • Managed bar inventory, restocked supplies and placed orders for spirits, beer, wines and mixers.
  • Managed cash and bar revenue during special promotions or sporting events.
  • Upsold daily specials and beverage promotions to exceed daily sales goals.
  • Trained multiple new bartenders on drink preparation, product promotion, garnish preparation and sanitation protocol.
  • Consulted with managers to organize special events and promotions.
  • Designed special drink and cocktail offerings on monthly basis as part of seasonal offerings.
  • Developed new signature cocktails to support bar marketing brand and increase profits.
  • Recruited and trained new bartenders and barbacks and scouted and auditioned performers for various special events.

Server

Black Diamond Hotel
01.2012 - 04.2014
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Kept register accurate through correct billing, payment processing and cash management practices.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.
  • Used slow periods to restock supplies, ice, trays and delivery bags.
  • Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
  • Checked identification for minimum age for sale of alcoholic beverages.
  • Increased sales significantly by upselling higher-end products to customers.

Education

High School Diploma -

John G. Diefenbaker High School
Calgary, AB

Skills

  • Public Relations
  • Employee Retention
  • Cash Management
  • Client Satisfaction
  • Interior Decorating
  • Customer Service
  • Time Management
  • Strong Interpersonal Skills
  • Attention to Detail
  • Guest Relations
  • Customer Needs Assessment
  • Schedule Management
  • Strong Problem Solver
  • Staff Training
  • Appointment Scheduling
  • Event Planning
  • Food Service Background
  • Problem Resolving
  • Communication Skills
  • Training Schedule Setup
  • Training
  • Scheduling

Timeline

Personal Assistant

Shae Barry
09.2022 - Current

Assistant Manager

Union Lounge
01.2018 - 03.2020

Bartender

Leave Steakhouse And Bar
04.2014 - 06.2015

Server

Black Diamond Hotel
01.2012 - 04.2014

High School Diploma -

John G. Diefenbaker High School

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Jacqueline Glassman