Jacqueline German
Markham,ON
Summary
Caring professional prepared to deliver case management and client advocacy. Dedicated to helping others achieve progress toward housing goals and meet specific needs. Wide-ranging knowledge of housing services and supports appropriate for each individual clients.
Overview
5
5
years of professional experience
1
1
Certification
Work History
Housing Coordinator
OneROOF Youth Services
09.2021 - Current
- Working directly with homeless and at-risk youth in the areas of obtaining long term or permanent housing.
- Assisting clients with contacting potential landlords to schedule viewings as well as accompanying to ensure accommodations are ideal and all essential questions are asked and answered.
- Negotiated lease agreements with landlords to secure favorable terms for tenants, contributing to increased stability and retention rates.
- Assisting youth clients by connecting them with community supports in the areas of employment, education, ODSP/OW communication and mental health and addiction support.
- Building rapport with youth and advocating on their behalf.
Youth Support Worker
OneROOF Youth Services
09.2020 - 10.2021
- Supported and mentored homeless and at-risk youth who accessed services and supports at oneROOF Youth Services.
- Advocated for youth in areas of need such as mental health & addictions, housing supports, returning to education and financial aid.
- Daily or weekly check ins with individual youth to ensure they were supported in their pursuits and felt they had someone who cared about their best interest.
- Facilitated workshops within the drop in center such as: job searching, resume writing, and education on free supports within the greater community.
- Facilitated communication between clients and other service providers such as ODSP & OW.
- Recorded daily case notes and ensured other staff was made aware of critical information regarding youth, their goals and their barriers.
Shelter Worker
Operation Come Home
09.2018 - 08.2020
- Working directly with homeless and at-risk youth in the support center.
- Assisted with various program facilitation focusing on employment, education and housing support.
- Coordinated transportation services for clients, ensuring they had access to medical appointments, apartment viewings or employment opportunities outside of the shelter location.
Education
Bachelor of Arts - Human Rights And Social Justice
Carleton University
Ottawa, ON06.2018
Skills
- Affordable Housing Knowledge
- Building Rapport with Vulnerable Clients
- Tenant rights
- Case Management
- Progress Evaluations
- Needs Assessment
- Documentation proficiency
Languages
English
Certification
- First Aid/CPR Certified
Timeline
Housing Coordinator
OneROOF Youth Services
09.2021 - Current
Youth Support Worker
OneROOF Youth Services
09.2020 - 10.2021
Shelter Worker
Operation Come Home
09.2018 - 08.2020
Bachelor of Arts - Human Rights And Social Justice
Carleton University
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