Jacqueline George
Victoria,Canada
Summary
Professional hospitality worker, ready to excel in fast-paced environment. Proven track record in ensuring exceptional customer service and satisfaction. Strong focus on teamwork and adaptability, consistently meeting changing needs. Skilled in managing multiple tasks, handling customer inquiries, and maintaining clean and organized workspace. Reliable and results-driven, with positive attitude and excellent communication skills.
Overview
15
15
years of professional experience
Work History
Server/Bartender
Shearwater Resort
09.2023 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
- Cultivated warm relationships with regular customers.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
Emergency Response Team
Canadian Red
02.2022 - 11.2023
- Respond to local disasters and emergencies and/or national disasters
- Provide emergency relief to those affected by small- and large-scale disasters
- To conduct damage assessment and those affected people and/or dwellings to determine potential resource management for those affected in local or national disasters
- Work in a variety of positions across the emergency response spectrum
Disaster Team Responder
Canadian Red
02.2022 - 11.2023
- Respond to local fires and emergencies or local disasters
- Respond and provide emergency relief to those affected by small scale disasters
- Conduct damage assessment and affected people and dwellings to determine potential resource management for those affected
- Evaluate needs, to provide services and maintain records for clients
Painter Laborer
Student Works
05.2023 - 09.2023
- Used all manner of tools to complete daily projects
- Applied paint, stain and varnish to wood, metal, plastic and drywall both inside and outside of residential dwellings using sprayers, brushes and rollers
- Protected exposed surfaces from harmful substances by setting up drop cloths, plastic or paper
- Calculated amounts of required materials and approximate time to complete each project to estimate project costs
Barista & Cashier
Mountain Market
05.2022 - 05.2023
- Welcoming customers, informing them about menu, answering questions and accepting orders and payments
- Preparing foods, such as sandwiches or baked goods, and grinding and blending coffee beans, brewing coffee and tea, and serving items to customers
- Cleaning and restocking work and dining areas, emptying trash and sanitizing equipment and utensils
- Adhering to all food safety regulations and quality controls
Security Officer
Paladin Security
11.2021 - 03.2023
- Protected facility and employees by regularly circulating the premises and monitoring surveillance feeds
- Took part in patrol service and immediate response to safety concerns
- Reviewed camera and system feeds and alerted proper respondents regarding discrepancies
- Executed security rules and procedures calmly and promptly dealing with individuals
Cashier
Love Den
07.2020 - 05.2022
- Capable to quickly and accurately looking through inventory and identifying the needs of the customers
- Capable to answering any questions that customers have about product held by the company
- Greeted customers in a timely fashion, while quickly determine their needs
- Built relationships with customers to increase the likelihood of repeat business
Sonar Operator
National Defense Canada
07.2009 - 07.2020
- Analytical decision making – this was displayed through various deployments through interacting with other countries and engaging as a Canadian ambassador as well as through war games with our nations
- Providing quick and concise communication – this was displayed through communicating to other nations via radio or other transmissions
- This was also displayed through working within the network on the Canadian Warship
- Adaptability – capable of adapting to any situation that arises
Education
BA - Psychology
University of Victoria
Victoria, BC04-2025
Bachelor of Arts - English
Royal Military College of Canada
Kingston, ON01.2013
Skills
- Complex Problem-Solving
- Organization and Prioritization
- Inventory Management
- Time Management Skills
- Coordinating Orders
- Relationship Building
- Customer Retention
- Workstation Maintenance
- Customer Service
- Hospitality and Professionalism
- Exceptional customer service
- Guest engagement
Timeline
Server/Bartender
Shearwater Resort
09.2023 - Current
Painter Laborer
Student Works
05.2023 - 09.2023
Barista & Cashier
Mountain Market
05.2022 - 05.2023
Emergency Response Team
Canadian Red
02.2022 - 11.2023
Disaster Team Responder
Canadian Red
02.2022 - 11.2023
Security Officer
Paladin Security
11.2021 - 03.2023
Cashier
Love Den
07.2020 - 05.2022
Sonar Operator
National Defense Canada
07.2009 - 07.2020
Bachelor of Arts - English
Royal Military College of Canada
BA - Psychology
University of Victoria
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