Jacqueline Garcia
Whittier
Summary
Detail-oriented and adaptable professional with 3 years of experience as a Behavioral Therapist, complemented by a strong foundation in sales, customer service, and leadership. I am an expert collaborating with multidisciplinary teams, managing confidential records, and resolving conflict with professionalism and discretion. I am recognized for excellent communication skills, critical thinking, and the ability to solve problems efficiently in fast paced environments.
Overview
8
8
years of professional experience
Work History
Registered Behavior Therapist
Patterns Behavioral Services
04.2022 - Current
- Established trusting relationships with clients, providing a foundation for successful behavioral change.
- Administered therapy and applied behavioral analysis techniques in school, home and community to facilitate client treatment plan.
- Developed, managed and oversaw progress reports and treatment plan to document client progress and milestones.
- Helped improve client behavior by implementing individualized therapy plans and interventions.
Sales Associate
Luxottica
06.2022 - 07.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
Intern
Office Solutions
06.2019 - 11.2019
- Processed purchase orders, packing lists and supplier follow-up reports and accurately.
- Monitored and measured supplier delivery and quality and expedited delivery according to customer demand.
- Maintained documentation for all purchases.
- Accepted and processed supply requests from staff, and placed orders per procedures.
- Collaborated with internal departments to identify and manage demand for material and services.
- Conducted research, identifying potential vendors and better pricing options.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
- Proven ability to learn quickly and adapt to new situations.
- Worked effectively in fast-paced environments.
- Managed time efficiently in order to complete all tasks within deadlines.
Customer Service Representative
Target
06.2017 - 04.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
Bachelor of Arts - Psychology
Biola University
La Mirada, CA05-2024
Associate of Arts - Psychology
Rio Hondo College
Whittier, CA05-2021
Skills
- Collaboration with professionals
- Excellent Communication Skills
- Critical thinking
- Problem Solving
- Customer service
- Computer skills
- Time management
- File organization
- Records management
Timeline
Sales Associate
Luxottica
06.2022 - 07.2023
Registered Behavior Therapist
Patterns Behavioral Services
04.2022 - Current
Intern
Office Solutions
06.2019 - 11.2019
Customer Service Representative
Target
06.2017 - 04.2022
Bachelor of Arts - Psychology
Biola University
Associate of Arts - Psychology
Rio Hondo College
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