Jacqueline Funk
Winnipeg,MB
Summary
A dynamic leader with a proven track record in problem-solving and exceptional customer service. I am committed to delivering the highest level of service to guests while fostering an efficient and enjoyable work environment for team members. Expertise in food safety and sanitation protocols ensures compliance, promoting a culture of health and safety. I am passionate about enhancing guest experiences and driving team success through effective communication and collaboration, with a strong desire to contribute to Olive Garden and continue professional growth in a supportive atmosphere.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Service Professional
Olive Garden Restaurant
11.2023 - Current
- Educated team members on organizational missions and goals to help us achieve success.
- Observed packing operations to verify conformance to specifications.
- Optimized guest experience by delivering superior services and effectively troubleshooting issues.
- Frequently inspected production area to verify proper equipment operation.
- Evaluated team performance and provided coaching to address inefficiencies.
- Managed resources and optimized performance. Proficient in providing valuable insights and supporting the decision-making processes. Committed to enhancing productivity and contributing to overall success.
- Cross-trained in other positions to support our team and meet guest needs and demands.
- Strictly followed sanitation and food safety guidelines as required by TQ and Darden.
- Developed and maintained positive relationships with guests to enhance service.
Barista
Never Better Coffee
12.2021 - 11.2023
- Assisted customers by answering general questions as well as those about store policy while working closely with a shift manager to solve problems and handle customer concerns.
- Helped customers with finding requested coffee beans and retail purchases, while increasing sales by conveying advice on purchases and promoting additional products.
- Managed over 100 in-person and telephone customer queries in a courteous and accurate fashion.
- Worked long and flexible hours across weekend and holiday shifts.
- Maintained regular and consistent attendance and punctuality.
- Passionate about learning and committed to continual improvement.
- Demonstrated high levels of initiative and creativity while tackling difficult tasks.
Line Cook
Bonnie Day
11.2021 - 11.2023
- Assisted other staff with varieties of clerical and cleaning tasks as necessary.
- Maintained stock and inventory records on regular basis.
- Prepared multiple orders simultaneously during peak periods with high accuracy rates, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Operated varied kitchen equipment, observing operation guidelines to avoid accidents and prevent malfunctions.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Improved items and assisted in developing new menu items to reflect the restaurant's style and standards.
- Put away and received food orders (lifting up to 50 lbs.)
Education
Bachelor of Arts - Agroecology
University of Manitoba
Winnipeg, MB06-2030
Photography Diploma - Photography
Willis College(previously Prairieview Photography)
Winnipeg, MB05.2019
High School Diploma - undefined
Stonewall Collegiate Institute
Stonewall, MB06.2012
Skills
- Consistent professional commitment
- Cash management
- Self-sufficient and guest-focused
- Effective task management
- Strong time-management abilities
- Client engagement
- Responsive to new challenges
- Achievement-oriented planning
- Effective team engagement
- Efficiency enhancement
- Experience in full-service dining
- Experience with POS technology
- Record maintenance
Languages
English
Native or Bilingual
Certification
- MB Health Food Handlers - Certificate: 2025
- MB Red Cross - Basic First Aid, CPR C & AED: 2025
- Smart Choices - Responsible Service Certification: 2023
Timeline
Service Professional
Olive Garden Restaurant
11.2023 - Current
Barista
Never Better Coffee
12.2021 - 11.2023
Line Cook
Bonnie Day
11.2021 - 11.2023
High School Diploma - undefined
Stonewall Collegiate Institute
Bachelor of Arts - Agroecology
University of Manitoba
Photography Diploma - Photography
Willis College(previously Prairieview Photography)
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