Jacqueline Funk
WINNIPEG,MB
Summary
Punctual To-Go Specialist with an in-depth knowledge of menu items and cash handling practices. Efficient and hardworking individual offering over ten years of experience taking food and beverage orders in person and over the telephone. Recognized for excellent numeracy skills and an enthusiastic, friendly disposition.
Overview
2
2
years of professional experience
Work History
ToGo Specialist
Olive Garden - Darden Restaurants
11.2023 - Current
- Ensured order accuracy, meticulously reviewing each item before handing it off to the customer.
- Increased repeat business by consistently providing friendly and attentive service.
- Answered to-go order phone calls, conveying menu options over the telephone and accurately estimating time of delivery.
- Enhanced customer satisfaction by providing efficient and accurate order processing.
- Developed relationships with delivery drivers, fostering teamwork and efficiency in fulfilling orders.
- Contributed to sales growth by upselling menu items when taking orders from customers.
- Handled high-stress situations gracefully, resolving customer concerns promptly and professionally.
Farm Manager
Deer Meadow Farms
05.2023 - 10.2023
- Reduced farm expenses by optimizing resource allocation and streamlining operations.
- Developed long-term plans for crop rotation, soil management, and sustainable farming practices to maintain soil fertility and prevent erosion.
- Kept detailed records on crop production, livestock health, equipment maintenance, financial transactions, and employee performance for data-driven decision making.
- Managed farm staff efficiently, providing training and guidance for optimal performance.
- Developed advanced understanding of farm operations, purchasing needs, and labor requirements.
- Managed operational records, administrative needs and marketing plans to promote business and strengthen revenue streams.
- Established strong relationships with suppliers to ensure a consistent supply of necessary materials at competitive prices.
Never Better Coffee
Barista
12.2021 - 05.2023
- Assisted customers by answering general questions as well as those about store policy while working closely with a shift manager to solve problems and handle customer concerns.
- Helped customers with finding requested coffee beans and retail purchases, while increasing sales by conveying advice on purchases and promoting additional products.
- Managed over 100 in-person and telephone customer queries in a courteous and accurate fashion.
- Cultivated interpersonal skills by building positive relationships with others.
- Worked flexible hours across a weekend and holiday shifts.
- Passionate about learning and committed to continual improvement.
- Demonstrated high levels of initiative and creativity while tackling difficult tasks.
Line Cook
Bonnie Day
11.2021 - 05.2023
- Maintained stock and inventory records on regular basis
- Prepared multiple orders simultaneously during peak periods with high accuracy rates, maximizing customer satisfaction, and repeat business.
- Created identical dishes numerous times daily with consistent care, attention to detail, and quality.
- Followed restaurant stock management schedule to monitor product freshness and rotate out old products.
- Maintained high food quality standards by checking delivery contents to verify product quality and quantity.
- Improved items and assisted in developing new menu items to reflect the restaurant's style and standards.
- Put away and received food orders (lifting up to 50 lbs.)
Education
Bachelor of Arts - Agroecology
University of Manitoba
Winnipeg06.2027
Photography Diploma - Photography
Willis College(previously Prairieview Photography)
Winnipeg05.2019
High School Diploma -
Stonewall Collegiate Institute
Stonewall, MB06.2012
Skills
- Strong Work Ethic
- Independent and Service-Oriented
- Work Task Prioritization
- Organized, with Time-Management
- Problem-Solving
- Customer Relations
- Adaptable and Flexible
- Relationship Building
- Goal Setting and Achievement
- Team Collaboration
- Strong Communication and Interpersonal Skills
- Phone Etiquette
- Strong multitasking
- Order Processing
- Active Listening
Languages
English
Native or Bilingual
Timeline
ToGo Specialist
Olive Garden - Darden Restaurants
11.2023 - Current
Farm Manager
Deer Meadow Farms
05.2023 - 10.2023
Never Better Coffee
Barista
12.2021 - 05.2023
Line Cook
Bonnie Day
11.2021 - 05.2023
Bachelor of Arts - Agroecology
University of Manitoba
Photography Diploma - Photography
Willis College(previously Prairieview Photography)
High School Diploma -
Stonewall Collegiate Institute
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