Jacqueline Frolick
Cold Lake
Summary
Organized and proficient in time management. Provides professional and courteous customer service with high levels of integrity and accuracy. Experienced in cash handling, balancing drawers, loan processing and inventory management.
Overview
27
27
years of professional experience
Work History
Bank Teller
Scotiabank
10.2024 - Current
- Processed customer transactions accurately and efficiently, ensuring compliance with banking regulations.
- Managed cash drawer, balancing discrepancies and maintaining accountability throughout shifts.
- Provided exceptional customer service by addressing inquiries and resolving issues promptly.
- Monitored account activity for suspicious transactions, contributing to fraud prevention efforts.
- Developed strong relationships with customers, promoting bank products and services effectively.
- Answered customer inquiries regarding account balances, transaction history, services charges, and interest rates.
- Educated customers on use of banking website and mobile apps.
Event Staff
City Of Cold Lake
11.2020 - Current
- Following a planogram
- Event setup and tear down
- Work during events
Auto Insurance Broker
Pierceland Agencies - SGI
01.2021 - 09.2024
- Issues Auto Insurance
- Issue vehicle registrations
- Issue government ID cards
- Quote and sell auto packs
- Reception duties
- Collect insurance receivables
Rural Suburban Mail Carrier
Canada Post | Cold Lake, AB RSMC
01.2018 - 01.2021
- Sorted mail, arranging in delivery sequence for distribution.
- Obtained signatures for registered, certified and insured mail.
- Delivered and collected mail for designated route to businesses and residential homes using satchels, cars and small trucks.
- Maintained accurate records of deliveries.
- Collected money for cash-on-delivery and postage-due mail to turn in receipts to postal office.
- In charge of door to door parcel delivery
Contractor
Canada Post | Cold Lake, AB
01.2006 - 10.2020
- Time sensitive daily pick up and delivery of mail and parcels from retail outlets to the main post office
Administrative Assistant
KIA Cold Lake
06.1999 - 09.2006
- Organized and maintained filing and document management systems by coordinating, archiving and purging files.
- Developed administrative processes to achieve organizational objectives and improve office efficiency.
- Handled management of communication to executives by taking and making telephone calls, reviewing and prioritizing mail and composing and typing correspondence.
- Updated details in company database by keying in customer contacts and delivery dates.
- Maintained inventory in supply closet to prevent shortages.
- Directed customer communication to appropriate department personnel.
- Tracked and submitted employee timesheets to accounting department for payroll processing.
- Prepared packages for shipment by generating packing slips and setting up courier deliveries.
- Planned events and department activities by acquiring venues, developing guest lists and organizing catering services.
- In charge of Accounts Receivable and Payable
- In charge of all incoming and out going correspondence
- Responsible for all GL entries as well as bank reconcile
Education
High School Diploma -
John G. Diefenbaker High School
Calgary, AB06-1994
Skills
- Relationship building
- Data inputting
- Multitasking and organization
- Trustworthiness and integrity
Languages
English
Professional Working
Timeline
Bank Teller
Scotiabank
10.2024 - Current
Auto Insurance Broker
Pierceland Agencies - SGI
01.2021 - 09.2024
Event Staff
City Of Cold Lake
11.2020 - Current
Rural Suburban Mail Carrier
Canada Post | Cold Lake, AB RSMC
01.2018 - 01.2021
Contractor
Canada Post | Cold Lake, AB
01.2006 - 10.2020
Administrative Assistant
KIA Cold Lake
06.1999 - 09.2006
High School Diploma -
John G. Diefenbaker High School