JACQUELINE FERRETTI
Toronto,Canada
Summary
Highly accomplished Director of Client Relations with extensive experience leading sales, onboarding, client retention, and accounts receivable operations in the health, wellness, and longevity sectors. Proven track record of driving revenue growth, building and training high-performing teams, and delivering exceptional client experiences. Adept at streamlining processes, coordinating staff, and developing personalized programs that optimize patient outcomes.
Overview
24
24
years of professional experience
Work History
Sales Representative
SDI Marketing
- Represented the company at high-profile sales incentive events.
- Engaged with attendees to promote products, increase brand awareness, and drive sales.
- Consistently met or exceeded event sales targets through persuasive communication and customer rapport.
Director of Client Relations
VivaGen LifeSciences
01.2023 - 01.2025
- Oversaw clinic management, payroll, and client relations, later transitioning fully into Director of Client Relations role.
- Led sales initiatives for Longevity Programs, achieving consistent growth in program bookings.
- Directed onboarding of all new patients into programs, ensuring personalized and seamless client experiences.
- Coordinated and trained staff on operational processes to maintain service excellence.
- Managed accounts receivable, referral coordination, and client retention strategies.
Director of Client Relations
Totalis Health
01.2022 - 01.2023
- Directed all sales operations, achieving high patient conversion and retention rates.
- Managed onboarding of all new patients into personalized health programs.
- Coordinated referrals and built strong relationships with partner practitioners.
- Oversaw accounts receivable and implemented efficient billing processes.
Director of Client Relations
ReGen Scientific
04.2021 - 02.2022
- Led sales team operations and exceeded patient acquisition targets.
- Managed onboarding processes for all patients, ensuring smooth transitions into programs.
- Developed client retention strategies that strengthened patient loyalty.
- Directed accounts receivable and collaborated with finance to streamline collections.
Health Concierge
P3 Health
01.2017 - 01.2021
- Served as primary client liaison for a leading functional medicine clinic, delivering personalized concierge-level support.
- Successfully recovered over $20,000 in outstanding accounts receivable within first six months.
- Designed, launched, and onboarded all functional medicine programs, contributing to significant sales growth.
- Managed bespoke client care and ensured retention through proactive engagement and exceptional service delivery.
Manager
Mezzetta Restaurant And Tapas Bar
01.2001 - 01.2018
- Resolved customer concerns to ensure satisfaction.
- Monitored operations to maintain high food quality and service standards.
- Provided staff supervision, training, and scheduling.
Client Relations Director
Lasik MD
12.2016 - 12.2017
- Assigned tasks to associates, staffed projects, tracked progress of surgery booking-to-completion sales objectives.
- Managed patient concerns and provided information on plans and pricing.
- Supervised marketing department’s monthly analysis of customer satisfaction data and clinic performance.
- Managed schedule efficiency and clinic flow while minimizing wait-times.
- Handled monthly ordering, inventory, reports, and operational memos.
Customer Relations Manager
Clear Medicine Wellness Boutique
01.2010 - 09.2016
- Coordinated scheduling efficiency for practitioners and trainers.
- Designed weekly clinic newsletter, blog, and social media marketing.
- Maintained the highest new-patient booking rate.
- Managed accounts receivable and held exemplary product knowledge and sales records.
- Managed reception, greeted patients, and handled media inquiries.
- Organized seminars and events, managing all sales and invoicing.
Beauty Advisor
Estee Lauder
01.2001 - 02.2002
- Achieved exceptional sales records leading to rapid promotion.
- Delivered personalized product recommendations to retain customers.
Education
Associate of Arts - Performing Arts Program
George Brown College
Toronto, ON01.2002
High School Diploma - undefined
St. Mary Catholic Secondary School
Hamilton, ON01.1999
Skills
- Leadership in sales initiatives
- Client Retention & Relationship Management
- Revenue collection optimization
- Team training
- Program Onboarding & Process Improvement
- Marketing & Referral Coordination
- Clinic operations coordination
- Experienced with QuickBooks and EMR systems
- I-Contact Newsletter Design
- Proficient in Excel and MS Suite
Timeline
Director of Client Relations
VivaGen LifeSciences
01.2023 - 01.2025
Director of Client Relations
Totalis Health
01.2022 - 01.2023
Director of Client Relations
ReGen Scientific
04.2021 - 02.2022
Health Concierge
P3 Health
01.2017 - 01.2021
Client Relations Director
Lasik MD
12.2016 - 12.2017
Customer Relations Manager
Clear Medicine Wellness Boutique
01.2010 - 09.2016
Manager
Mezzetta Restaurant And Tapas Bar
01.2001 - 01.2018
Beauty Advisor
Estee Lauder
01.2001 - 02.2002
Sales Representative
SDI Marketing
High School Diploma - undefined
St. Mary Catholic Secondary School
Associate of Arts - Performing Arts Program
George Brown College
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