Jacqueline Fernandes
Stockton
Summary
Detail-oriented administrative professional with expertise in process improvement and data management. Demonstrated success in enhancing operational efficiency and maintaining precise records. Proven track record of contributing to streamlined operations and effective workflow management.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
JM Environmental, Inc.
Roseville
09.2024 - Current
- Responded to client inquiries and provided necessary information promptly.
- Coordinated administrative tasks and project support for project managers, ensuring timely completion of initiatives.
- Maintained accurate electronic filing systems for easy information retrieval.
- Handled phone calls and emails to deliver information, enhancing responsiveness in business correspondence.
- Entered data into spreadsheets using Microsoft Excel or other similar programs.
- Monitored office supplies inventory levels, ensuring availability of necessary materials for smooth operations.
- Composed letters, memos, reports, emails, presentations, and other written correspondence for management staff.
- Managed database systems containing customer contact information.
Administrative Assistant
Mountain Pacific Machinery
Tigard
01.2022 - 03.2024
- Processed monthly Washington sales tax and maintained compliance accuracy
- Managed AR/AP processes, ensuring timely invoicing, payments, and reconciliations
- Analyzed aging reports and conducted collections on past-due accounts, enhancing cash flow
- Reconciled credit card statements with expense reports using Expensify
- Maintained financial records using QuickBooks, Excel, and Pipedrive
- Supported marketing and administrative operations, streamlining workflow processes
Collection Specialist - Account Resolution
Pacific Office Automation
Beaverton
04.2021 - 12.2022
- Conducted outbound collections, reducing delinquent accounts through proactive follow-up
- Analyzed aging reports and resolved billing discrepancies to ensure accurate account information
- Collaborated with sales and management to expedite account resolution
- Maintained detailed account documentation and ensured compliance standards
Service Center Representative
Covered California
Rancho Cordova
09.2019 - 06.2020
- Assisted customers with health insurance plan selection and eligibility
- Processed sensitive personal data, ensuring compliance with confidentiality standards
- Screened applicants for Medi-Cal eligibility and facilitated access to necessary services
- Provided high-volume customer support via automated call systems, enhancing customer experience
Commercial Contract Administrator
Smile Business Products
Sacramento
01.2018 - 08.2019
- Managed billing for 850+ contracts monthly with 99% accuracy
- Developed and managed contracts and amendments aligned with sales agreements
- Addressed customer inquiries, enhancing client satisfaction
Dispatch Manager / Administrator
Smile Business Products
Sacramento
01.2013 - 01.2018
- Managed GPS tracking system for 40+ company vehicles, ensuring real-time location updates
- Redesigned dispatch processes to enhance department efficiency
- Trained team members and implemented process improvements, leading to decreased customer complaints
- Led hiring, training, and performance evaluations for team members
- Provided cross-location support and standardized operational procedures
Education
Associate of Arts - General Studies
Truckee Meadows Community College
Reno, NV06-2013
Skills
- Office coordination
- Calendar & Email Management
- Data Entry & Record Keeping
- Document management
- Customer communication
- Accounts support
- Process Improvement
- QuickBooks, Excel, Pipedrive, Expensify
Timeline
Administrative Assistant
JM Environmental, Inc.
09.2024 - Current
Administrative Assistant
Mountain Pacific Machinery
01.2022 - 03.2024
Collection Specialist - Account Resolution
Pacific Office Automation
04.2021 - 12.2022
Service Center Representative
Covered California
09.2019 - 06.2020
Commercial Contract Administrator
Smile Business Products
01.2018 - 08.2019
Dispatch Manager / Administrator
Smile Business Products
01.2013 - 01.2018
Associate of Arts - General Studies
Truckee Meadows Community College