Summary
Overview
Work History
Education
Skills
Certification
References
Timeline
Generic

JACQUELINE DUNN

Rancho Cucamonga,CA

Summary

Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

38
38
years of professional experience
1
1
Certification

Work History

5th Manager

Albertsons
10.2023 - Current
  • As a 5th manager I have been assisting with running the frontend. Also I have been assisting with setting endcaps to monthly program. We have just completed our center store reset. I worked with the setup crew checking to insure the departments were set correctly.
  • I assist with price integrity two days a week.
  • Trained and supervised new employees to apply best practices in customer service and store operations.
  • Increased customer satisfaction through timely problem resolution and proactive communication with customers.

Scheduler

Title365- Remote
12.2019 - 05.2023
  • Responsible for the logistical tasks associated with order fulfillment and vendor communication
  • Training new staff members
  • Working closely with Title Operation manager to develop process efficiency
  • Working with team members and managers to meet and exceed Service Level Agreement (SLA) metrics related to scheduling and other intercompany tasks
  • Ensured closings sign successfully from start to finish
  • Provided effective and detailed communication with borrowers, signing agents and lender contacts
  • Provided support to multiple title teams, lenders, and notaries
  • Zendesk.

Department Manager and and Back up Bookkeeper

Albertsons
03.2016 - 11.2019
  • Establish and carry out departmental or organizational goals, policies, and procedures
  • Direct and oversee financial and budgetary activities
  • Responsible for maintaining the overall price integrity within a store or chain of stores as well as overseeing weekly price changes for merchandise within the store
  • This requires examining price changes for items in the store
  • Provide primary day-to-day in-store accounting procedures necessary to meet the company's financial reporting requirements
  • Responsible for all cash and funds control as well as timekeeping and payroll transmission
  • Manage and maintain accurate supporting records for all accounting entries
  • Responsible for overseeing all employees within a particular sector of the store including cashiers, and customer service representatives
  • Implemented schedules, changing scheduled shifts when necessary, and ensuring that all employees are working in a safe and efficient manner
  • Provided input for hiring and firing decisions within this store location
  • Provided and picked up cash from registers.

General Merchandise Scan Coordinator

Albertsons
11.2015 - 03.2016
  • Responsible for maintaining the overall price integrity within a store or chain of stores as well as overseeing weekly price changes for merchandise within the store
  • This requires examining price-change for items in the store.

General Merchandise Scan Coordinator and Cashier

Haggen Food and Drug
04.2015 - 10.2015
  • Cashiering and maintaining correct drawer totals while greeting every customer
  • Answering customer questions in a patient, courteous, and personal manner and communicating current knowledge of all promotions, delivering quality customer service, and providing out of the box solutions
  • Mentor and train newer employees
  • Ordering and maintaining stock merchandise
  • Accurately setting and pulling promotional merchandise with attention to detail.

General Merchandise Scan Coordinator and Cashier

Albertsons
07.1986 - 03.2015
  • Cashiering and maintaining correct drawer totals while greeting every customer
  • Answering customer questions in a patient, courteous and personal manner and communicating current knowledge of all promotions
  • Delivering quality customer service and providing creative solutions
  • Mentor and train new employees
  • Ordering and maintaining stock merchandise
  • Accurately setting and pulling ads with attention to detail.

Education

2 years College in General Studies -

Citrus College

High school diploma -

Glendora High School

Skills

  • Zendesk
  • Order Fulfillment
  • Microsoft Outlook
  • Payroll
  • Salesforce
  • Accounts Payable
  • Order Entry
  • Accounting

Certification

  • Driver's License
  • Food Handler Certification

References

  • Dr. Jennifer Summers, Clinical Psychologist at California Department of Corrections and Rehabilitation, (805) 888-9945
  • Jennifer Brown, Store Director Albertsons, (909) 559-4967
  • Sara Middlebrook, Title365 Post Closing Remediation, (407)-242-8959

Timeline

5th Manager

Albertsons
10.2023 - Current

Scheduler

Title365- Remote
12.2019 - 05.2023

Department Manager and and Back up Bookkeeper

Albertsons
03.2016 - 11.2019

General Merchandise Scan Coordinator

Albertsons
11.2015 - 03.2016

General Merchandise Scan Coordinator and Cashier

Haggen Food and Drug
04.2015 - 10.2015

General Merchandise Scan Coordinator and Cashier

Albertsons
07.1986 - 03.2015

2 years College in General Studies -

Citrus College

High school diploma -

Glendora High School

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JACQUELINE DUNN