Jacqueline Donnelly
Chilliwack,BC
Summary
Accomplished Finance Manager offering 11 years of experience developing and maximizing back end sales. Possesses deep understanding of credit analysis, loan origination and closing. Organized and dependable team player successful at managing multiple priorities with a positive attitude.
Overview
13
13
years of professional experience
Work History
Senior Financial Services Manager
Abbotsford Chrysler
02.2013 - Current
- Managed a high-performing finance team, providing guidance and mentorship to improve overall productivity.
- Developed strong relationships with clients, leading to increased referrals and business growth.
- Demonstrated products to show potential customers benefits and advantages and encourage purchases.
- Built relationships with bank reps and lenders to establish long-term business growth.
- Consistently increasing loan approval ratios and reserve profits.
Service Appointment Coordinator
Sunrise Toyota
04.2011 - 02.2013
- Improved customer satisfaction by efficiently scheduling and confirming service appointments.
- Coordinated transportation arrangements for customers requiring alternative means while their vehicles were serviced.
- Developed strong relationships with repeat clients, fostering loyalty and promoting referral business from satisfied customers.
- Assisted clients with inquiries, providing accurate information on services offered and guiding them through the appointment process.
Education
AERG Certification Program
Automotive F&I Elite
Burnaby, BC03.2012
GED -
Heritage Park Secondary School
Mission, BC06.2009
Skills
- Credit analysis
- Relationship Building
- Proactive and Focused
- Profitability Optimization
- Positive and upbeat
- Product Knowledge
Languages
English
Additional Information
References Available Upon Request
Timeline
Senior Financial Services Manager
Abbotsford Chrysler
02.2013 - Current
Service Appointment Coordinator
Sunrise Toyota
04.2011 - 02.2013
AERG Certification Program
Automotive F&I Elite
GED -
Heritage Park Secondary School
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