Jackie Donahue

• Streamlining filing systems and organizing important documents.
• Improved customer satisfaction by promptly answering inquiries and providing accurate information.
• Collaborated with team members to complete tasks efficiently and meet deadlines.
• Office organization with regular maintenance of files, records, and supplies inventory.
• Reduced errors in data entry by carefully inputting information into computer systems with attention to detail.
• Managed incoming calls professionally, directing callers to appropriate personnel or taking detailed messages when necessary.
• Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
• Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
• Maintained a professional atmosphere within the office setting through effective communication skills and abilities.
• Interacted with customers by phone, email, or in-person to provide information.
• Input data into spreadsheets and databases.
• Answered and managed incoming and outgoing calls while recording accurate messages for distribution to office staff.
• Promptly received and forwarded incoming communications, such as phone calls, emails and letters, to appropriate staff.
• Utilized office management software to record and track customer information.

Handled customer complaints with relative ease by
conducting research, listening carefully and taking
appropriate action.

Maintained energy and enthusiasm in fast-paced
environment.

Performed duties in accordance with applicable
standards, policies and regulatory guidelines to promote
safe working environment.

Demonstrated respect, friendliness and willingness to
help wherever needed.

Carried out day-day-day duties accurately and
efficiently.

Quickly learned new skills and applied them to daily
tasks, improving efficiency and productivity.

• Reduced outstanding account balances through diligent follow-up on overdue invoices and negotiating payment arrangements with clients.
• Maintained up-to-date customer contact information, enabling effective communication regarding account status and payment inquiries.
• Contributed to month-end closing procedures by preparing detailed accounts receivable aging reports for management review.
• Provided exceptional customer service when addressing client inquiries about their account status or billing concerns, building strong, long-lasting relationships.
• Prepared and mailed invoices to customers, processed payments, and documented account updates.
• Submitted cash and check deposits and generated cash receipts to record money received.

• Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
• Delivered exceptional service for all branch customers, resulting in increased loyalty and repeat business.
• Processed transactions efficiently and accurately, ensuring a high level of customer satisfaction with each interaction.
• Managed account opening procedures for new customers, maintaining strict compliance with regulatory requirements.
• Assisted in the development and implementation of branch sales strategies, contributing to overall growth in revenue.
• Supported branch management by completing routine administrative tasks and reporting on key performance indicators.