Jacqueline Craven
Salida,CA
Summary
Committed to ensuring customer satisfaction by providing exceptional service and unmatched support. Proficient in utilizing customer service best practices and adept at exploring different solutions to address customer needs effectively.
Overview
5
5
years of professional experience
Work History
Guest Service Team Leader
Flying J Travel Center
05.2024 - Current
- Assigned daily job tasks and workloads to 5-10 team members.
- Resolved problems using tact and diplomacy by calmly communicating directly with customers or employees.
- Improved customer service ratings and accurately solved problems using active listening and customer service skills.
- Created and enforced new procedures, resulting in improved customer service and problem resolution.
- Prepared reports on guest satisfaction levels and other metrics.
- Implemented marketing and promotional initiatives to increase revenue.
Personal Shopper
Sams Club
11.2023 - 03.2024
- Provides Member service by acknowledging the Member, identifying their needs, assisting with purchasing decisions, locating merchandise, resolving issues and concerns, and promoting the Company's products and services
Concierge Associate
Luna Physical Therapy
11.2022 - 10.2023
- I was responsible for answering a high volume of incoming calls from both new and recurring patients, verifying doctors orders, verifying medical insurance and scheduling with personal physical therapists
Certified Phlebotomy Technician
UMC Hospital
06.2020 - 10.2022
- Collected blood samples using vacutainer tubes, tourniquets, syringes, butterfly needles, and straight needles.
- Protected patients by following infection control, sharps disposal, and biohazardous waste disposal procedures.
- Spoke with patient to gather information for lab records, reduce fear, or anxiety and optimize cooperation.
- Stocked phlebotomy cart or carrier with appropriate supplies.
- Labeled transfer tubes and followed exact directions for handling and storing specimens for transport.
- Completed proper sanitation and cleaning of equipment and work areas between patients.
Education
Phlebotomy Certicate -
Abrams College
Modesto, Ca11.2019
High School Diploma -
Santa Clara High School
Santa Clara, Ca06.1996
Skills
- Conflict and complaint resolution
- Customer Service
- Team management
- Customer service
- Strong leadership
- Exceptional communication
- Cash handling experience
- Venipuncture
- Patient confidentiality
- Blood collection
- Specimen collection and storage
- Health and safety
- Patient care
Timeline
Guest Service Team Leader
Flying J Travel Center
05.2024 - Current
Personal Shopper
Sams Club
11.2023 - 03.2024
Concierge Associate
Luna Physical Therapy
11.2022 - 10.2023
Certified Phlebotomy Technician
UMC Hospital
06.2020 - 10.2022
Phlebotomy Certicate -
Abrams College
High School Diploma -
Santa Clara High School
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