Jacqueline Constantine
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Skills include time management and customer service.
Overview
27
27
years of professional experience
Work History
Dental Lab Technician
Steve Browne The Denture Center
08.2021 - Current
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Set up of complete and partial dentures selecting teeth for best natural looking results
- 3 shape design immediate dentures printed as a monoblock
- Built and shaped gingiva to achieve snug, comfortable fit in patient's mouth.
- Mixed materials for tooth molds used in offices and laboratories with high-quality and accurate results.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- 3 Shape design of base plates custom trays and splints
Dental Lab Technician and Office Adminstration
Hallmark Dental Nl
03.2020 - 08.2021
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- complete , partial and immediate denture set up ,wax up and finish
- Prepared wax bite-blocks and impression trays for use.
- Developed unique solutions for complex cases involving multiple restoration types including surgical guides for implants
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Completed repairs on various types of apparatus, monitoring work closely to maintain accuracy and meet patient needs.
- splints according to Dentist request and patients needs pattern
Dental Lab Technician and Office Admistration
Form and Function Dental Studio
08.1997 - 03.2020
- Meticulously inspected final products to ensure adherence to quality standards and dentist specifications.
- Developed unique solutions for complex cases involving multiple restoration types.
- Maintained a clean and organized laboratory workspace to uphold safety regulations and promote productivity.
- Established strong communication channels with team members and clients, enhancing collaboration efforts.
- Completed detailed models of patients' mouths to create accurate devices.
- Assisted functionality of completed models with help of apparatus mimicking human bite and adjusted devices to enhance performance.
- Verified appliance conformance with specifications and accuracy of occlusion using micrometers, articulators, and other tools.
- Prepared wax bite-blocks and impression trays for use.
- Read prescriptions and specifications and examined models and impressions in order to determine design of dental products to be constructed.
- Fabricated custom dental appliances such as , dentures, and implants with precision craftsmanship.
- Collaborated with dentists to create accurate and customized dental restorations for patients.
- Completed extensive wear tests to assess designs for long-term durability.
- Placed tooth models on apparatus mimicking bites and movement of patients' jaw to evaluate functionality of models.
- Reduced turnaround time for dental appliances through effective time management and organization skills.
- Provided exceptional customer service, addressing concerns promptly and professionally.
- Polished completed molds and prostheses and maintained high standards of final products for best-in-class care.
- Handled cash transactions and maintained sales and payments records accurately.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
Education
RDT - Dental Technology
George Browne College
Toronto, ON05-1998
Skills
- Denture Set up and wax ups
- Finishing dentures
- 3 shape design immediate dentures base plates custom trays
- 3 Shape have done some work with splint studio
- Cast Mounting
- Polishing Work
- Laboratory Equipment
- Customer Service
- Order Fulfillment
- Customer Relations
- Active Listening
- Managing Multiple Tasks
- Schedule Mastery
- Quality Control
Timeline
Dental Lab Technician
Steve Browne The Denture Center
08.2021 - Current
Dental Lab Technician and Office Adminstration
Hallmark Dental Nl
03.2020 - 08.2021
Dental Lab Technician and Office Admistration
Form and Function Dental Studio
08.1997 - 03.2020
RDT - Dental Technology
George Browne College
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