Jacqueline Cereza
Lethbridge,AB
Summary
Dedicated camp and hospitality professional with exceptional customer service skills, strong work ethic, and attention to detail. Proven ability to maintain cleanliness and organization, ensuring a positive guest experience.
Overview
23
23
years of professional experience
1
1
Certification
Work History
Camp Attendant
Horizon North- Suncor Firebag
Wood Buffalo, AB
03.2026 - 06.2026
- Ensured camp facilities and communal areas remained clean and organized consistently.
- Adhered to safety protocols, maintaining a hazard-free environment.
- Inspected rooms to confirm adherence to cleanliness and tidiness standards.
- Promptly reported guest issues and maintenance concerns to supervisor.
Environmental Service Attendant
Sodexo Canada Ltd.
Kitimat, British Columbia
02.2024 - 08.2025
- Replenished linen carts with fresh linens from storage rooms to maintain inventory.
- Conducted regular inspections of assigned areas to uphold cleanliness quality standards.
- Reported damages and repair needs in assigned areas for prompt resolution.
- Cleaned and sanitized guest rooms, bathrooms, hallways, stairways, and other camp areas.
Bar Attendant, Kitchen Helper, Housekeeper
Civeo Crown Services
Merritt, British Columbia
09.2022 - 09.2023
- Stocked shelves with liquor, beer, wine, mixers, ice, napkins, straws, and glassware as needed.
- Recorded sales data in point-of-sale system accurately and efficiently.
- Served alcoholic beverages responsibly while adhering to state regulations.
- Prepared salads, desserts, appetizers, and other cold items for service.
- Monitored temperatures to ensure safe food handling practices.
- Organized walk-in coolers and freezers for optimal inventory management.
- Maintained cleanliness in kitchen areas to enhance operational efficiency.
- Cleaned bathrooms thoroughly, including toilets, tubs, showers, and sinks.
Retail Camp Attendant
CNRL ESS Compass Group Canada
Fort McMurray, Alberta
07.2018 - 07.2022
- Greeted customers and took orders for coffee drinks, food items, and beverages.
- Trained new baristas on company policies and food handling safety standards.
- Stocked shelves with necessary ingredients for coffee drink preparation.
- Provided prompt, professional responses to customer inquiries.
- Checked expiration dates on merchandise before placing items on shelves.
- Resolved customer complaints professionally, seeking assistance when needed.
- Adhered to safety protocols during stocking and customer assistance tasks.
Kitchen Worker
Civeo- Buffalo Metis CAtering
Fort McMurray, Alberta
11.2017 - 07.2018
Retail Camp Attendant
CNRL-Ess Compass Group Canada
Fort McMurray, Alberta
03.2017 - 11.2017
Housing Retail Worker
Civeo- Buffalo Metis Catering
Fort McMurray, Alberta
12.2015 - 01.2017
Supervisor
Northern Food Services (A&W)
Lethbridge, Alberta
09.2011 - 01.2017
Housing Retail Worker and Kitchen Worker
Civeo- Buffalo Metis Catering (Henday Lodge)
Fort McMurray, Alberta
09.2011 - 02.2015
Room Attendant and Banquet Server
Hyatt Regency
Calgary, Alberta
05.2010 - 09.2011
Room & Laundry Attendant, Banquet Server
Banff Park Lodge
Banff, Alberta
10.2005 - 05.2010
Housekeeping Supervisor
Best Western Astor Hotel
Makati City , Philippines
03.2003 - 10.2005
Education
Diploma - Business Administration in Leadership
Alison College
Calgary, AB05-2023
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia
Quezon City, Philippines03-2003
Skills
- Customer service excellence
- Time management
- Attention to detail
- Training and development
- Multitasking skills
- Effective communication
- Problem solving
- Cleaning techniques
- Hazardous waste management
- Chemical handling
- Strong work ethic
- Health and hygiene standards
- Retail management
- Hospitality expertise
- Safe food handling
- Coffee and tea knowledge
- Opening and closing operations
Certification
- Canadian Hotel Certification - Professional Certified Room Attendant
- Construction Safety Training System (CSTS-2020)- Fundamentals
- Oil sand Safety Association Certificate
- International CPR Institute- First Aid Training
- Food Safety Certificate
- Pro Serve Liquor Certificate
- AGLC- Ticket Terminal Training in Lottery
- Common Safety Orientation
- Hydrogen Sulphide Awareness
Languages
English
Full Professional
Timeline
Camp Attendant
Horizon North- Suncor Firebag
03.2026 - 06.2026
Environmental Service Attendant
Sodexo Canada Ltd.
02.2024 - 08.2025
Bar Attendant, Kitchen Helper, Housekeeper
Civeo Crown Services
09.2022 - 09.2023
Retail Camp Attendant
CNRL ESS Compass Group Canada
07.2018 - 07.2022
Kitchen Worker
Civeo- Buffalo Metis CAtering
11.2017 - 07.2018
Retail Camp Attendant
CNRL-Ess Compass Group Canada
03.2017 - 11.2017
Housing Retail Worker
Civeo- Buffalo Metis Catering
12.2015 - 01.2017
Supervisor
Northern Food Services (A&W)
09.2011 - 01.2017
Housing Retail Worker and Kitchen Worker
Civeo- Buffalo Metis Catering (Henday Lodge)
09.2011 - 02.2015
Room Attendant and Banquet Server
Hyatt Regency
05.2010 - 09.2011
Room & Laundry Attendant, Banquet Server
Banff Park Lodge
10.2005 - 05.2010
Housekeeping Supervisor
Best Western Astor Hotel
03.2003 - 10.2005
Diploma - Business Administration in Leadership
Alison College
Bachelor of Science - Hotel And Restaurant Management
Trinity University of Asia