JACQUELINE CARTAGENA
Oakland,CA
Summary
Driven, adaptable, and always striving for more, I am a dedicated Assistant Property Manager with a deep commitment to integrity and operational excellence. I approach every challenge with a problem-solving mindset, ensuring properties run smoothly and residents feel valued. I take pride in going the extra mile not just to get the job done, but to do it well. Known for my attention to detail and ability to step up when needed, I thrive in fast-paced environments where efficiency and strong leadership make a difference. My focus is on delivering results, fostering positive tenant relationships, and continuously refining my skills to excel in the field of property management.
Overview
4
4
years of professional experience
Work History
Assistant Property Manager
Trinity Property Consultants
01.2023 - Current
- Oversee a 178-unit property, managing leasing, delinquency, and tenant relations while maintaining over 95% occupancy.
- Conduct up to 6 property tours per day, successfully converting leads into leases.
- Managed 12 move-ins in December, ensuring a smooth leasing process from application to occupancy.
- Handle leasing processes, including applicant screening, income verification, and lease execution.
- Oversee eviction proceedings, prepared legal notices and attended court hearings.
- Implement delinquency management strategies, issuing late notices, setting up payment plans, and reducing delinquency rates.
- Work closely with maintenance teams to ensure timely service request completion.
- Conduct market surveys and competitor analysis, optimizing rental pricing strategies for higher occupancy.
- Serve as the primary contact for tenant relations, ensuring high-level customer service and efficient issue resolution.
- Step in as acting Property Manager as needed, demonstrating leadership and operational management skills
Consultant
Jade Consulting Services
01.2021 - 01.2023
- Processed and reviewed over 200 housing applications for Low-Income Housing Tax Credit (LIHTC) and Section 8 programs.
- Conducted dozens of eligibility screenings per month, including background checks, credit analysis, and income verification.
- Assisted in compliance audits, ensuring 100% accuracy in documentation for housing programs.
- Managed monthly recertifications for LIHTC, ensuring continued compliance with program requirements.
Education
High School -
Oakland Unity High School
Oakland05.2014
Skills
- Property Management
- Leasing & Tenant Relations
- Budgeting
- Delinquency & Eviction Management
- Legal Compliance
- Yardi
- Entrata
- Excel
- Microsoft Office
- Market Analysis
- Eviction Processing
- Lease Violations
- Housing Compliance
- Rent Collection
Languages
English
Native or Bilingual
Spanish
Professional Working
Timeline
Assistant Property Manager
Trinity Property Consultants
01.2023 - Current
Consultant
Jade Consulting Services
01.2021 - 01.2023
High School -
Oakland Unity High School
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