Summary
Overview
Work History
Education
Skills
Volunteer Experience
Timeline
Generic

Jacqueline Capetanakis

Toronto,ON

Summary

  • Experienced in Human Resources information systems, software and programs: Ceridian Dayforce, Meditech, emPath, SilkRoad Recruiting, Njoyn, Sterling Backcheck, Just Checking References, Reportal, Crystal Reports, HOOPP Insight and Centresuite
  • Excellent communication skills, both oral and written
  • Working knowledge of Employment Standards Act, AODA, Human Rights Code, Employment Law, current legislation and Human Resources practices, procedures and policies
  • Knowledge and experience in Full-Cycle Recruitment (union and non-union)
  • Experience in working in high-volume corporate environment
  • Proficiency in MS Office Suite (Word, PowerPoint, Excel, Outlook)

Professional HR expert with comprehensive experience in talent acquisition, employee relations, and benefits administration. Proven ability to enhance team collaboration and drive results through effective communication and conflict resolution. Skilled in handling multiple tasks with flexibility and efficiency, consistently meeting changing organizational needs. Recognized for reliability and strong interpersonal skills that foster positive workplace culture.

Overview

10
10
years of professional experience

Work History

Human Resources Coordinator, Talent Acquisition & Workforce Panning

Women’s College Hospital
08.2022 - Current
  • Manages and directs full-cycle recruitment process by guiding, supporting and influencing clientele on all aspects of the hiring and selection process, including job postings, developing/creating interview templates, pre-employment screening, short listing, reference checks, presenting offers and coordinating the onboarding of new hires for unionized and non-unionized positions
  • Coordinates and executes the full recruitment cycle including drafting and reviewing postings, developing interview guides and questions, attending interviews, completing references and presenting offers to candidates
  • Counsels hiring leaders on the recruitment process including those identified as hard to fill, developing sourcing strategies and providing guidance, interpretation and applications of various collective agreements (ONA and SEIU Service and Clerical)
  • Drafts letters relating to job offers, transfer letters, contract extensions and other letters as required
  • Prepares seniority lists for internal vacancies and advises hiring leaders on appropriate recruitment article as it pertains to various collective agreements
  • Attends monthly SEIU and ONA labour management committee meetings as note taker
  • Maintains recruitment/retention metrics and statistical records for assigned portfolio including SEIU and ONA monthly placed candidate reports, vacancy reporting, job posting reports, time-to-fill statistics, vacancy management reports for senior leadership
  • Supports new employee onboarding process, including conducting New Hire Orientation
  • Performs pay and benefit administration for new hires i.e., data entry into Ceridian and HOOPP
  • Provides guidance, direction and support to the client group on recruitment, company policies & procedures, and total rewards, i.e., leaves of absences, retirements, vacation policy etc
  • Champions service excellence with internal and external contacts and acts as an ambassador of the organization supporting employees through their various career and life changes
  • Supports the ongoing development and enhancement of HR data integrity.

Human Resources Coordinator, HR Operations

Baycrest Health Sciences
11.2021 - 08.2022
  • Provides expertise, guidance, and assistance through partnerships with management, union representatives and employees who work with the clients at Baycrest
  • Delivers a broad range of administrative and functional support for the Human Resources Department related to Recruitment, Labour Relations, HRIS administration, leaves of absence, pensions, benefits & compensation, Short-Term Disability, Long-Term Disability and HOODIP administration
  • First point of contact responsible for answering all inquiries from staff members regarding human resources policies and processes, providing superior customer service to Hospital leaders and employees
  • Completes and processes documentation for events throughout the employee lifecycle including new hires, leaves of absences, retirements, benefits changes, transfers, and exits
  • Administrative duties including drafting offer and transfer letters, Employee Change Forms and web based systems such as the Hospital of Ontario’s Pension Plan Insight interface and compiling/preparing reports
  • Maintains and updates all Human Resources Information Systems related information for Vice Presidents, and Executives of all Baycrest Subsidiaries
  • Participates in the recruitment process including: creation of Staffing Requisitions, drafting postings using SilkRoad Recruiting, scheduling interviews, drafting interview questions/guides, conducting reference checks through Sterling Backcheck
  • Collaborates with Manager of Total Rewards on compensation recommendation when drafting offer letters for both internal and external successful candidates
  • Administers Human Resources programs such as professional certifications, conflict of interest, experience pay and step increases
  • Active knowledge of various Collective Bargaining Agreements such as Ontario Nurses Association, Service Employees International Union (Full-Time, Part-Time and Clerical), and Ontario Public Service Employees Union
  • Runs and administers Short-Term Disability report in application of Hospitals of Ontario Disability Income Program (HOODIP) for all employees Hospital wide, including leaves of absence letters and Manulife Plan Sponsor Statements
  • Liaisons with Human Resources Business Partner’s regarding interpretation of the Collective Bargaining Agreements, letter of understanding, Minutes of Settlement, disciplinary action, accommodation requests and various other Labour Relations issues.

Human Resources Departmental Assistant

Baycrest Health Sciences
04.2019 - 10.2021
  • Provides direct administrative support to all functional Human Resources areas including Payroll, Labour & Employee Relations, Compensation & Benefits, Recruitment, Organizational Effectiveness, Occupational Health & Safety and Volunteer Services
  • Reporting directly to the Executive Director of Human Resources
  • Updates and maintains employee records, documents and benefits information using emPath
  • Schedules and facilitates Labour Management Committee meetings with Managers, HRPB’s, Manager of Employee & Labour Relations, Union Representatives and Union Stewards with Service Members Union, OPSEU and Ontario Nurses Association
  • Manages internal recruitment postings and completes all job competition log sheets according to the various collective agreements and Employment Standards Act
  • Prepares external recruitment lists, job postings, scheduled and checks references using Silkroad, and Sterling Backcheck Solutions among others
  • Assists in interview preparation by contacting candidates both internal and external, scheduling appointments for managers and participating in recruitment efforts
  • Maintains timecards and payroll data entry records for Human Resources, Occupational Health & Safety and Organizational Effectiveness
  • Complies New Leader Orientation Binders and schedules orientation/on-boarding seminars for all new management in the hospital
  • Updates and maintains Human Resources Information System databases for Performance Dialogues (performance management), Employee Contact information, and the creation of letters of employments
  • Supports Co-coordinators with scheduling of appointments, benefits administration, new hire orientation and data entry
  • Manages all front desk inquiries from employees, including monitoring the human resource inbox, front desk phone and walk-ins
  • Explains Human Resources policies and procedures to all employees including abiding by the various Collective Bargaining Agreements and Labour Management policies
  • Proficient in Meditech software, Grand & Toy order, CDS Delivery, emPath and other Human Resources Information Systems.

Client Service Representative

HEAD RESEARCH INC
01.2015 - 01.2016
  • Managing all front desk administrative operations for clients engaging in focus group research practices, including the registering of focus group participants and recording of such events
  • Consistently updating and maintaining front desk inbox email requests, addressing and directing phone calls
  • Providing organization of administrative paper work, both internal and external
  • Registers and signs out all focus group participants, authorizing correct forms of identification and providing monetary incentive upon completion
  • Balances petty cash and receipts according to project numbers
  • Maintains accurate inventory of product shortages and offices supplies
  • Ensuring the validity, confidentiality and reliability of case sensitive information and data at all times.

Education

Human Resources Management Certificate -

York University

Medical Terminology Certificate -

Medix College

Bachelor of Arts Degree in Anthropology and Children’s Studies with Honours -

York University

Skills

Talent Acquisition

Recruitment and Retention

Workforce Planning

Employee and Labour Relations

HR Policies Compliance

Benefits and payroll coordination

Project Planning

Volunteer Experience

  • St. Joseph’s Health Centre - Surgical Family Waiting Room (Toronto, ON)
  • Hellenic Home for the Aged INC. (Toronto, ON)
  • Toronto IBM Club, Summer Family Picnic (Markham, ON)
  • Peer Tutor, H.G Bernard Public School (Richmond Hill, ON)

Timeline

Human Resources Coordinator, Talent Acquisition & Workforce Panning

Women’s College Hospital
08.2022 - Current

Human Resources Coordinator, HR Operations

Baycrest Health Sciences
11.2021 - 08.2022

Human Resources Departmental Assistant

Baycrest Health Sciences
04.2019 - 10.2021

Client Service Representative

HEAD RESEARCH INC
01.2015 - 01.2016

Medical Terminology Certificate -

Medix College

Bachelor of Arts Degree in Anthropology and Children’s Studies with Honours -

York University

Human Resources Management Certificate -

York University

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Jacqueline Capetanakis