JACQUELINE BYRNE
St. John’s,Canada
Summary
Dynamic administrative professional with extensive experience. Excelling in payroll management and benefits administration. Proven ability to enhance team productivity through effective meeting coordination and strategic problem-solving. Recognized for meticulous attention to detail and exceptional customer service, ensuring smooth operations and stakeholder satisfaction.
Overview
13
13
years of professional experience
Work History
Administrative Assistant
Elections NL
St. John's, NL
01.2025 - Current
- Delivered excellent customer service to internal and external clients at all times.
- Greeted visitors, providing timely assistance and information.
- Managed incoming mail distribution, courier services, faxes, and photocopying as requested.
- Monitored office supplies inventory, anticipating needs, placing orders, and verifying receipts.
- Provided administrative support through typing letters, filing documents, and scanning materials.
- Assisted management with special projects as required, ensuring timely completion.
- Handled incoming calls, taking messages and transferring them to appropriate departments.
- Performed accurate data entry tasks into various computer systems and spreadsheets.
Administrative Assistant
Eastern Health
01.2023 - 06.2023
- Prioritized work schedules and task management to enhance team productivity.
- Drafted and typed correspondence, reports, and essential documents for operational needs.
- Coordinated meetings to facilitate effective communication among stakeholders.
- Recorded and transcribed minutes while preparing and distributing agendas and related materials.
- Completed payroll for department, ensuring accuracy and timeliness.
- Provided advanced administrative support to Executive Director, aiding daily operations of Glenbrook Lodge.
Clerk Medical Imaging
Eastern Health
10.2022 - 01.2023
- Executed clerical tasks such as filing, answering phones, and responding to inquiries from stakeholders.
- Registered patients for medical imaging tests to ensure smooth operational flow.
- Compiled daily workload statistics to track clerical function performance.
- Scanned documents into electronic format and submitted verified data for online storage.
Staffing Co-Ordinator
Eastern Health
03.2022 - 10.2022
- Facilitated coverage by coordinating temporary relief employees for managers on leave.
- Processed employee timesheets and payroll reports, addressing discrepancies through follow-up communication.
- Scheduled relief employees by contacting them via phone or email, notifying managers of coverage details.
- Analyzed employee schedules and payroll data, ensuring accuracy in hours worked and reported.
- Tracked daily overtime offers to relief employees, maintaining equitable distribution across shifts.
- Served as primary contact for designated relief staff, streamlining communication processes.
- Collaborated with directors and managers to support operational needs and staffing requirements.
Service Canada Benefits Officer
Service Canada
08.2015 - 03.2022
- Analyzed applications for benefit payments to assess eligibility and documentation completeness.
- Conducted interviews with clients and employers to clarify relevant circumstances regarding benefits.
- Applied relevant acts, regulations, and jurisprudence while adhering to federal and provincial legislation.
- Rendered decisions on entitlement to benefits, explaining individual rights to appeal processes.
- Monitored benefit payments throughout file durations to deter misuse or abuse.
- Initiated actions for underpayments or overpayments, referring suspicious cases to Investigation officers.
- Reviewed disqualification recommendations and financial penalties, issuing final decisions on sanctions.
Payment Services Officer
Service Canada
11.2014 - 08.2015
- Provided general program and client specific information related to benefit programs within the Department.
- Completed rulings on non-contentious decisions on applications for Employment Insurance (EI) benefits
- Rendered decisions including decisions on validation of client information and documentation, assessment of eligibility and entitlement to services and/or benefits, establishment of over/underpayments and life cycle management of files
- Examined, verified and assessed documentation and veracity of information provided, made and communicated decisions, resolved problems with applications and determined benefit estimates.
- Conducted fact-finding and gathered missing information or clarified discrepancies with clients and made decisions within clearly established procedures and guidelines on continuing eligibility based on new information received.
- Referred cases as per clearly established procedures and guidelines, to the appropriate level for decision
- Identified potential fraudulent information and activity and referred to appropriate unit for investigation.
- Made referrals as appropriate in cases of special circumstances to other agencies including employment agencies & Social Assistance
Production Clerk
Service Canada
01.2012 - 09.2014
- Provided a variety of administrative support services including records maintenance, filing systems, mail processing, arranging travel/meeting logistics.
- Required to use email, internet and word processing software to prepare statistical reports and documents
- Required to plan, organize and prioritize work, meeting deadlines within an environment of changing demands, and conflicting priorities.
- Required to work in a high-volume production line environment to process & prepare travel documents verifying the accuracy of information provided and entered in the database.
- Required to complete data entry daily and ensure accuracy of information.
Education
Diploma Program - Business Administration
College of The North Atlantic
St. John's, NL04.2014
Skills
- Payroll and compensation management
- Benefits administration expertise
- Data entry accuracy and compliance
- Office management proficiency
- Customer service and support
- Meeting planning and coordination
- Document preparation skills
- Time management techniques
- Collaborative teamwork abilities
- Detail-oriented execution
- Travel logistics management
- HR support functions and business operations
- Communication effectiveness
- Strategic problem solving
References
REFERENCES AVAILABLE UPON REQUEST
RELEVANT INFORMATION
- Experience interviewing clients & conducting investigations.
- Medical Terminology Course 79%
- Provided service to the public in a demanding work environment.
- Conducted client interview to elicit necessary information for registration, accurate prioritization and to assist case workers in determining client needs
- Coordinated and managed multiple projects and priorities.
- Developed policy & procedures for visitors to secure office facilities to ensure efficiency of operations.
- Supported implementation of various training programs and services
- Demonstrated ability to maintain composure and work effectively in a fast-paced environment while preserving strict confidentiality and providing accurate information to clients.
Timeline
Administrative Assistant
Elections NL
01.2025 - Current
Administrative Assistant
Eastern Health
01.2023 - 06.2023
Clerk Medical Imaging
Eastern Health
10.2022 - 01.2023
Staffing Co-Ordinator
Eastern Health
03.2022 - 10.2022
Service Canada Benefits Officer
Service Canada
08.2015 - 03.2022
Payment Services Officer
Service Canada
11.2014 - 08.2015
Production Clerk
Service Canada
01.2012 - 09.2014
Diploma Program - Business Administration
College of The North Atlantic
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