Jacqueline Butt
Hamilton,ON
Summary
Motivated server with engaging personality and flexible approach. Upbeat, friendly and anticipating customer needs to facilitate enjoyable dining experiences. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
25
25
years of professional experience
1
1
Certification
Work History
Server
Wimpy's Diner
02.2017 - 07.2023
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
Server
Zellers Restaurant
09.2007 - 01.2009
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Server
Chaps Restaurant
03.1998 - 02.2007
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
- Developed strong rapport with regular customers through genuine hospitality efforts leading to repeat business.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
Education
High School Diploma -
Lester B Pearson High School
Scarborough, ON06.1983
Skills
- Guest Engagement
- Cash Handling
- High-Volume Dining
- Quality Control
- Safe Food Handling
- Point of Sale Operation
- Food Running
- Positive Attitude
- Exceptional Customer Service
Languages
English
Full Professional
Certification
Smart Serve
First Aid/CPR
WHIMIS
Timeline
Server
Wimpy's Diner
02.2017 - 07.2023
Server
Zellers Restaurant
09.2007 - 01.2009
Server
Chaps Restaurant
03.1998 - 02.2007
High School Diploma -
Lester B Pearson High School
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