Summary
Work History
Education
Skills
Timeline
SoftwareDeveloper

Jacqueline Bryan

Parkhill,Ontario

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty.

Work History

Project Coordinator/ Customer Service

JCT Metals
01.2022 - Current
  • Maintained solid customer relationships by handling various inquiries, questions and concerns with speed and professionalism
  • Revised and maintained project schedules and timelines for team members, ensuring tasks and goals were delivered within set deadlines
  • Managed and developed relationships with customers and suppliers
  • Cultivated and strengthened customer relationships to drive growth
  • Assisting the Project Manager with administrative functions and processes
  • Effectively supported administrative tasks such as coordinating travel arrangements, preparing meeting agendas
  • Utilized excellent organizational skills to create, maintain, and organize project documents, plans, reports and other project related documents

Inside Sales/ Customer Service Representative

Atlantic Industries
07.2018 - 01.2022
  • Maintained solid customer relationships by handling various inquiries, questions and concerns with speed and professionalism
  • Provided advice to customers on proper materials, their usage and techniques to promote the best use of products
  • Cultivated and strengthened customer relationships to drive growth
  • Managed customer orders from entry to dispatch
  • Monitored inventory and order products if necessary
  • Requested quotations on products and shipping costs
  • Analyzed production lead time and schedule, ensuring orders can be completed on time
  • Issued and received purchase orders
  • Interpreted plans, estimate jobs, execute take offs and issue quotations for bidding
  • Researched bidding opportunities on tender sites
  • Managed key accounts, determine sales and run reports
  • Received payments for cash accounts and reconcile payments
  • Assisted with day-to-day operations

Inside Sales/Customer Service Representative

Convoy Supply
08.2016 - 07.2018
  • Gained order desk experience in a busy branch, open to public and contractors
  • Provided customers information in response to inquiries
  • Processed incoming orders via email, telephone and in person
  • Built and maintained customer relationships, up sold product and advised customers of product available
  • Responsible for successful completion of orders, ordering relevant product and inter branch transfers
  • Managed commercial projects, working with strict deadlines and organizing logistics
  • Managed purchasing reports and purchasing for the branch
  • Created inventory summary reports and issued purchase orders for needed stock
  • Received various payments, accurately recording them
  • Balanced the daily cash and payments, assisted with day-to-day operations of the branch
  • Obtained working knowledge of roofing, siding and commercial product

Customer Service Representative, Chair of Advertising Committee

Lowes Canada
12.2013 - 08.2016
  • Managed customer inquiries, provided excellent service at customer service desk, as well as online and via telephone
  • Handled complaints and returns for returned merchandise
  • Performed data entry and office administration
  • Responsible for inventory management and receiving
  • Processed payments and returns
  • Acted as Team Leader for the front-end staff, managing breaks and motivating staff
  • Trained new employees, Ayr Minor Soccer: assisted with coaching and fundraising events
  • Ayr Minor Hockey Association: acted as Treasurer and assisted with fundraising
  • North Dumfries Family Resource Centre: managed and organized first aide courses
  • North Dumfries Preschool Cooperative, , including creating and distributing promotional flyers for the school and its events

Education

Business Administration Diploma -

Barnfield College

No Degree - Excel

Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON
2019

Beginners Contract Interpretation and Plan Reading, 2019 O.G.R.A. MS Word, MS Excel Courses, Level 1 & 2, ON - undefined

2010

Skills

  • Project Organization
  • Schedule Management
  • Quote Preparation
  • Verbal and Written Communication
  • Assignment and Project Coordination
  • Commercial Projects
  • Administrative Duties
  • Customer Service
  • Customer Retention Strategies
  • Critical Thinking
  • Technical Support
  • Account Management

Timeline

Project Coordinator/ Customer Service

JCT Metals
01.2022 - Current

Inside Sales/ Customer Service Representative

Atlantic Industries
07.2018 - 01.2022

Inside Sales/Customer Service Representative

Convoy Supply
08.2016 - 07.2018

Customer Service Representative, Chair of Advertising Committee

Lowes Canada
12.2013 - 08.2016

Business Administration Diploma -

Barnfield College

No Degree - Excel

Conestoga College Institute of Technology And Advanced Learning

Beginners Contract Interpretation and Plan Reading, 2019 O.G.R.A. MS Word, MS Excel Courses, Level 1 & 2, ON - undefined

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Jacqueline Bryan