Jacqueline Bloom
Regional Human Resources Manager
Fraserville,Canada
Summary
Accomplished Regional Human Resources Manager at Cosmaroma, adept in implementing change and enhancing employee engagement through innovative HR programs. Proven track record in sales strategies and human resources oversight, boosting profitability and customer satisfaction. Skilled in multitasking, organization, and staff supervision, consistently achieving objectives with a focus on results. Versatile Regional Human Resources Manager offering extensive background in retention and recruitment, and records management. Organized and hardworking with outstanding multitasking and problem-solving capabilities. Well-qualified with proven success in improving operations and solving problems. Highly proficient in building lasting relationships with key decision makers, customers and team members to further company goals. Ready to leverage training and experience to take on new professional challenges.
Overview
25
25
years of professional experience
Work History
Regional Human Resources Manager
Cosmaroma
06.2022 - Current
- Implement successful change management initiatives, supporting employees during organizational transitions.
- Complete human resource operational requirements by scheduling and assigning employees.
- Plan, monitor and appraise employee work results by training managers to coach and discipline employees.
- Conducted thorough employee evaluations, providing feedback and guidance for professional growth.
- Enhanced employee engagement by implementing innovative HR programs and initiatives.
- Liaised between multiple business divisions to improve communications.
Store Manager
Cosmaroma
06.2021 - 06.2022
- Managed inventory control, cash control and store opening and closing procedures.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Completed point of sale opening and closing procedures.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Rotated merchandise and displays to feature new products and promotions.
Owner/Operator
Banjo's Grill
11.2018 - 04.2021
- Managed day-to-day business operations.
- Spoke professionally with customers regarding complaints, gathering all necessary information to make educated decisions and address issues.
- Developed and nurtured lasting customer relationships by projecting professional corporate image and responding quickly to logistical and scheduling issues.
- Assessed income and expenses and adapted plans to improve profit levels.
- Assessed financial reports and statements regularly to update processes and operations for greater profitability.
- Trained and motivated employees to perform daily business functions.
- Kept all building areas and equipment functional and well-organized to promote business performance.
Territory Sales Manager
PPG
05.2014 - 11.2018
- Communicated regularly with territory, regional and strategic managers for daily support and strategic planning for accounts.
- Offered new and existing customers profitable products to maintain strong territory-wide revenue.
- Targeted prospects in other territories through careful research of competitor products, services and trends.
- Worked diligently to resolve unique and recurring complaints, promoting loyalty and enhancing operations.
- Forecasted sales of $3.5M and set successful policies to achieve sales objectives and related metrics within timeframe.
Server/Bartender
McGillicafeys
03.2016 - 06.2018
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
Operations Manager
Home Depot
11.1999 - 05.2014
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications and missed deadlines.
- Identified and resolved unauthorized, unsafe or ineffective practices.
- Set, enforced and optimized internal policies to maintain responsiveness to demands.
- Devised processes to boost long-term business success and increase profit levels.
- Partnered with vendors and suppliers to effectively manage and budget.
- Reviewed shift reports to understand current numbers and trends.
- Spearheaded department training for appraisals of new components.
- Trained new employees on proper protocols and customer service standards.
- Assisted in recruiting, hiring and training of team members.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Supervised daily operations of multi-million dollar Home Improvement operation.
Education
High School Diploma -
Crestwood Secondary School
Peterborough, ON06.1993
Skills
- Sales Strategies
- Sales Tracking
- Store Merchandising
- Google Analytics
- Multitasking and Organization
- Human Resources Oversight
- Management Team-Building
- Inventory Management
- Staff Supervision
- Policies and Procedures
- Customer Service
- Time Management
Timeline
Regional Human Resources Manager
Cosmaroma
06.2022 - Current
Store Manager
Cosmaroma
06.2021 - 06.2022
Owner/Operator
Banjo's Grill
11.2018 - 04.2021
Server/Bartender
McGillicafeys
03.2016 - 06.2018
Territory Sales Manager
PPG
05.2014 - 11.2018
Operations Manager
Home Depot
11.1999 - 05.2014
High School Diploma -
Crestwood Secondary School
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