Jacqueline Beltran
Coquitlam,BC
Summary
Dynamic customer service professional with a proven track record at NBK Bank, excelling in problem-solving and communication. Recognized for enhancing customer satisfaction through personalized support and effective conflict resolution. Adept at collaborating with teams to streamline processes, ensuring dependable service delivery and fostering strong client relationships.
Overview
27
27
years of professional experience
Work History
Private School Transportation
Entrepreneurship
Lima, Lima
03.2012 - 05.2025
- Resolved customer issues promptly, enhancing overall satisfaction through knowledgeable service.
- Identified customer needs efficiently, ensuring tailored assistance.
- Delivered exceptional face-to-face and phone service to clients.
- Collaborated with colleagues, providing guidance to foster teamwork.
- Exceeded satisfaction metrics by implementing creative problem-solving strategies.
- Assisted customers with inquiries, delivering accurate information to enhance experiences.
Assistant Manager
Interaxis Sourcing INC
Lima, Lima
04.2004 - 06.2011
- Implemented inventory control systems to accurately monitor stock levels.
- Analyzed market trends to refine sourcing strategies for clients.
- Maintained current knowledge of company products and services.
- Developed a comprehensive system for inventory tracking and supply ordering.
Costumer Service Representative
NBK Bank
Lima, Lima
09.1999 - 08.2001
- Assisted customers with account inquiries and transaction processing.
- Resolved customer complaints promptly through effective communication and problem-solving.
- Educated clients on banking products to enhance overall customer experience.
- Collaborated with team members to optimize workflow and improve service efficiency.
- Provided accurate information regarding products and services to answer customer inquiries.
- Developed strong relationships with customers by offering personalized support.
- Maintained professionalism in stressful situations, effectively diffusing tense encounters.
- Increased customer satisfaction ratings through timely issue resolution and knowledgeable service.
Costumer Service Representative
Progress Bank
Lima, Lima
12.1997 - 08.1999
- Resolved customer inquiries and processed transactions efficiently to enhance satisfaction.
- Educated clients on bank products and services, improving overall customer experience.
- Collaborated with team members to streamline workflows, boosting service efficiency.
- Provided personalized assistance, developing strong relationships with customers.
- Managed and resolved customer complaints through effective communication and problem-solving.
- Engaged customers to understand needs and address product-related inquiries.
- Maintained professionalism in stressful situations, diffusing tension effectively.
- Increased customer satisfaction ratings by delivering knowledgeable and friendly service.
Education
High School Diploma -
Our Lady of Consolation School
Lima12-1989
Some College (No Degree) - Tourism And Hospitality
San Martin De Porres University (USMP)
LimaSkills
- Customer service and client relations
- Problem solving and conflict resolution
- Team collaboration and building
- Communication skills
- Time management and organization
- Dependability and responsibility
Affiliations
- Party decoration for children and adults
- Crafts, Handcrafts and DIY crafts
- Sport: hike
Languages
Spanish
Native/ Bilingual
English
Elementary
References
References available upon request.
Timeline
Private School Transportation
Entrepreneurship
03.2012 - 05.2025
Assistant Manager
Interaxis Sourcing INC
04.2004 - 06.2011
Costumer Service Representative
NBK Bank
09.1999 - 08.2001
Costumer Service Representative
Progress Bank
12.1997 - 08.1999
High School Diploma -
Our Lady of Consolation School
Some College (No Degree) - Tourism And Hospitality
San Martin De Porres University (USMP)