Jacqueline Ballesteros
San Bernardino
Summary
Customer-focused professional with expertise in food service operations and a strong commitment to high-quality service. Efficient in food preparation and beverage crafting while adhering to health and safety standards. Skilled in managing customer interactions, maintaining organized workspaces, and supporting team success through effective communication and multitasking. Reliable team player consistently delivering positive experiences in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Crew Member
McDonald's
San Bernardino
04.2026 - Current
- Assisted customers with orders and answered questions about menu items.
- Provided excellent customer service to maintain a positive atmosphere for guests.
- Served food quickly for positive guest experiences.
- Resolved customer complaints in a professional manner.
- Collaborated with team members to ensure smooth restaurant operations.
- Facilitated team collaboration by completing tasks efficiently during shifts. by quickly completing assigned tasks.
- Maintained cleanliness and organization of workstations throughout shifts.
- Followed health and safety protocols consistently in food handling practices.
- Prepared food items according to company standards and safety guidelines.
- Handled cash transactions accurately at the front counter and window register.
- Entered orders into computer system to send order details to kitchen, mentioning customers' special requests and food allergies in person.
Barista
Dutch Bros
Victorville
06.2023 - Current
- Promoted a welcoming atmosphere by greeting customers with a friendly demeanor and promptly addressing their needs during hectic periods.
- Managed customer flow during peak hours to ensure timely service. with quick, efficient service.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
- Made and served brand-specific café beverages with focus on speed, quality and consistency.
- Educated customers on coffee offerings to drive upselling and enrich their overall experience.
- Demonstrated expertise in various brewing techniques, ensuring consistent quality across all drinks served and personal drink customizations.
- Elevated coffee quality and consistency using precise measurements and techniques for every order.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Assisted in inventory management to ensure adequate stock levels, minimize wastage, and maintain product quality through effective first-in-first-out practices.
- Adhered to strict food hygiene regulations, minimizing the risk of contamination or illness among customers.
- Learned every menu item's preparation and numerous off-label drinks to meet customer needs.
- Used POS system to accurately enter orders and process payments.
McDonald's Crew Member
McDonald's Fast Food Restaurant
Rialto
09.2021 - 11.2022
- Greeted customers promptly and took orders to keep flow of traffic moving.
- Provided excellent customer service by greeting customers and meeting quality expectations.
- Reduced customer wait times by quickly operating customer window and sales register.
- Delivered complete food orders to guests and confirmed customer satisfaction with completed orders.
- Listened attentively to customer complaints or requests and resolved issues without need to escalate.
- Resolved challenging customer complaints to ensure satisfaction and foster brand loyalty.
- Managed customer orders at front counter and drive-thru to enhance service efficiency.
- Took orders, prepared meals and collected payments.
- Completed food preparation duties to ensure adherence to franchise guidelines.
- Prepared a variety of foods according to customers' orders or supervisors' instructions by following approved procedures.
- Followed food safety procedures outlined in company policies and health and sanitation regulations to prevent foodborne illness.
- Wiped counters and sanitized equipment to maintain clean food prep and dining areas.
- Kept food preparation area, equipment and utensils clean and sanitary.
- Restocked workstations and food display cases with fresh selections to minimize customer wait times during busy periods.
- Monitored and replenished food and supplies stock at counter, in customer dining area and in food preparation area.
- Received and processed customer payments and estimated and communicated wait times accurately.
- Examined trays to check contents for required items and complete orders.
- Worked well with teammates, accepted coaching from management team, and collaborated with team members to complete orders to achieve time goals.
- Became familiar with products to answer questions and make suggestions.
- Supported great dining and meal experiences for guests.
- Proactively maintained productivity during customer lull times and trained 3 less-experienced crew members.
Tax Receptionist
Burks & Co Tax Service
San Bernardino
02.2022 - 04.2022
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Answered phone promptly and directed incoming calls to correct offices.
- Answered central telephone system and directed calls accordingly.
- Confirmed appointments, communicated with clients and updated client records.
- Resolved customer problems and complaints.
- Streamlined visitor check-in process, distributed badges, and managed logbooks to enhance security compliance.
- Maintained clean and organized reception area to ensure positive first impression for visitors.
- Provided clerical support to company employees by copying, faxing and filing documents.
- Handled 30 incoming calls, emails, and faxes daily from customers.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Oversaw inventory materials monitoring, requisitions and supply re-stocking.
Education
High School Diploma -
Middle College High School
San Bernardino, CA05-2022
Some College (No Degree) - Animal Science
Victor Valley College
Victorville, CA07-2026
Some College (No Degree) - Psychologist
San Bernardino Valley College
San Bernardino, CASkills
- Food Preparation and Safety
- Beverage preparation
- Espresso machine operation
- Coffee brewing
- Menu customization
- Order taking
- Cash Handling
- Cash register operation
- Financial Documentation
- Inventory Restocking
- Supplies monitoring and restocking
- Cleaning and sanitizing
- Workstation maintenance
- Time Management
- Efficient service
- Opening and closing duties
- Conflict Resolution
- Exceptional customer service
- Customer engagement
- Interactive Communication Skills
- Team collaboration
- Clear communication
- Resilience and persistence
- Adaptive and creative
- Reliable and Punctual
- Flexible schedule
- Available weekends
- Attention to detail
- Cleaning and organization
- Food running
- Persuasion techniques
- Supplies monitoring and restocking
- Resilience and persistence
- Clear communication
Education
- Enrolled and graduated from Middle College High a dual-enrollment Highschool taking college courses at San Bernardino Valley College and Highschool courses simultaneously
- Enrolled at Victor Valley College to continue my education since I had moved to the High Desert.
Hobbies
My hobbies include drawing on my spare time, Listening to music to relieve stress, meditation to keep calm, watching Anime for enjoyment, going out and experiencing new places, going out on different adventures, and spending quality time with friends and family.
Languages
- Fluent in English
- Intermediate in Spanish
Affiliations
- Key Club - San Bernardino, CA (2018-2022)
Timeline
Crew Member
McDonald's
04.2026 - Current
Barista
Dutch Bros
06.2023 - Current
Tax Receptionist
Burks & Co Tax Service
02.2022 - 04.2022
McDonald's Crew Member
McDonald's Fast Food Restaurant
09.2021 - 11.2022
High School Diploma -
Middle College High School
Some College (No Degree) - Animal Science
Victor Valley College
Some College (No Degree) - Psychologist
San Bernardino Valley College