Jacqueline Apodaca
Suisun City
Summary
Dynamic and detail-oriented professional with experience at Amazon and Rite-Aid Pharmacy. Proven ability in workflow management and staff mentoring, enhancing operational efficiency and accuracy. Skilled in safety management and process improvement, consistently achieving high standards in customer service and inventory control. Fast learner dedicated to fostering positive team environments.
Overview
25
25
years of professional experience
Work History
Process Assistant
Amazon
07.2021 - 12.2025
- Assisted in processing and fulfilling customer orders to ensure timely delivery.
- Collaborated with team members to maintain inventory accuracy and organization.
- Utilized warehouse management systems for tracking shipments and stock levels.
- Supported daily operations by performing routine quality checks on packaged goods.
- Adapted quickly to changes in workflow and prioritized tasks effectively during peak times.
- Streamlined communication between departments to enhance operational efficiency.
- Trained new staff on safety protocols and standard operating procedures for optimal performance.
- Assisted supervisors in workforce planning and resource allocation to ensure optimal staffing levels during peak periods.
Pharmacy Technician
Rite-Aid Pharmacy
04.2001 - 06.2021
- Assisted pharmacists in preparing and dispensing medications accurately.
- Maintained inventory levels, ensuring timely restocking of pharmaceutical supplies.
- Educated patients on proper medication usage and potential side effects.
- Processed prescription orders using pharmacy management software efficiently.
- Trained new staff on operational procedures and customer service standards.
- Streamlined workflow processes to enhance efficiency in the pharmacy environment.
- Answered incoming phone calls and addressed questions from customers and healthcare providers.
- Stocked, labeled, and inventoried medication to keep accurate records.
- Enhanced pharmacy workflow by assisting pharmacists with medication dispensing, labeling, and packaging.
- Calculated dosage, filled prescriptions, and prepared prescription labels with absolute accuracy.
- Promoted patient confidentiality by adhering to HIPAA regulations when handling personal information during transactions.
- Solved customer problems in-person or over telephone by providing assistance with placing orders, navigating systems, and locating items.
- Counted and labeled prescriptions with correct item and quantity.
- Assisted in maintaining a clean and organized work environment, ensuring compliance with safety regulations.
- Increased overall pharmacy productivity by restocking supplies, organizing shelves, and maintaining cleanliness according to standards.
- Performed wide range of pharmacy operations with strong commitment to accuracy, efficiency and service quality.
- Provided exceptional customer service, fostering positive relationships with both new and returning patients at the pharmacy counter.
- Improved patient satisfaction by efficiently processing prescriptions and managing inventory in a timely manner.
- Entered and processed patients' prescriptions into internal system.
- Performed various pharmacy operational activities with strong commitment to accuracy, efficiency, and service quality.
- Consulted with insurance company representatives to complete claims processing, resolve concerns, and reconcile payments.
- Assisted in training new team members on standard operating procedures to ensure consistent quality of service across the entire team.
- Maximized pharmacy efficiency through effective communication with staff members and adherence to procedures.
- Communicated with patients to collect information about prescriptions and medical conditions or arrange consultations with pharmacists.
- Reduced medication errors by diligently cross-checking medications against patients'' profiles before dispensing.
- Counted, measured, and compounded medications following standard procedures.
- Maintained proper drug storage procedures, registries, and records for controlled drugs.
- Supported inventory management initiatives through accurate record-keeping of received shipments and expired medications for disposal purposes.
- Collected co-payments or full payments from customers.
- Streamlined prescription processing with accurate data entry and verification of patient information.
- Contributed to the reduction of prescription wait times by promptly addressing refill requests and insurance authorizations.
- Ensured patient safety by strictly following drug storage guidelines, including proper temperature and light exposure control.
- Restocked pharmacy shelves with current merchandise to drive consistent peripheral sales.
- Proactively identified potential issues or discrepancies in medication orders, collaborating closely with pharmacists to resolve them quickly.
- Ordered medicines daily to replenish stock and increase inventory in anticipation of need.
- Boosted customer loyalty by providing friendly, knowledgeable assistance on drug interactions and side effects.
- Managed medication inventory, ensuring availability of all necessary drugs.
- Maintained clean and organized work environment, adhering to health and safety standards.
- Utilized pharmacy management software to process prescriptions efficiently.
Education
High School Diploma -
Fairfield High
Fairfield, CA1999
Skills
- Safety management
- Workflow management
- Assignment delegation
- Management support
- Performance monitoring
- Staff mentoring and coaching
- Multitasking and time management
- Fast learner
- Workflow planning
- Process improvement
Timeline
Process Assistant
Amazon
07.2021 - 12.2025
Pharmacy Technician
Rite-Aid Pharmacy
04.2001 - 06.2021
High School Diploma -
Fairfield High