Jacqueline Andrews
Burlington,Ontario
Summary
Proven leader in customer service and problem-solving, adept at managing diverse teams and operations at Hallmark. Demonstrated ability to adapt and excel, ensuring high levels of client satisfaction and operational efficiency. Skilled in conflict resolution and maintaining professionalism under pressure, significantly enhancing guest experience and workplace harmony.
Overview
36
36
years of professional experience
Work History
Concierge
Meadowlands
11.2022 - 04.2024
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
Concierge
Lasalle Park
11.2014 - 08.2021
- Assisted guests with special needs or requests, demonstrating empathy and understanding in every interaction.
- Provided exceptional customer service to diverse clientele, fostering an atmosphere of inclusivity and respect.
- Remedied issues quickly and effectively through active listening, conflict resolution, and dynamic communication skills.
- Maintained front desk's concierge book to provide visitors with access to relevant local information.
- Managed a variety of tasks simultaneously, maintaining professionalism and efficiency under pressure.
Store Manager
Hallmark
03.1988 - 03.2018
- Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
- Managed inventory control, cash control, and store opening and closing procedures.
- Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
Education
High School Diploma -
Bannockburn
Bannockburn06.1974
Skills
- Customer Service
- Highly Adaptable
- Strong Work Ethic
- Effective problem solving
Languages
English
Professional Working
Timeline
Concierge
Meadowlands
11.2022 - 04.2024
Concierge
Lasalle Park
11.2014 - 08.2021
Store Manager
Hallmark
03.1988 - 03.2018
High School Diploma -
Bannockburn
Similar Profiles
Kimberly MacKenzieKimberly MacKenzie
HCA at MeadowlandsHCA at Meadowlands
Mikaela SpadavecchiaMikaela Spadavecchia
Swim Instructor at Meadowlands Area YmcaSwim Instructor at Meadowlands Area Ymca
Francesco Duardo Jr.Francesco Duardo Jr.
Shop Manager at Meadowlands Fire ProtectionShop Manager at Meadowlands Fire Protection