Jacqueline Alcaraz
Calgary,Canada
Summary
Competent Swing Manager bringing more than 10 years of food service and progressive leadership experience. Builds relationships with patrons and other employees by applying basic communication skills.
Overview
24
24
years of professional experience
Work History
Bakery Associate
Real Canadian Superstore
09.2017 - Current
- Slicing and packaging finished bakery products.
- Restocking bakery and commercial products.
- Ensuring product quality by doing FIFO.
- Assisting customers with the product and giving excellent customer service.
- Operating bakery commercial equipment like bread slicers and a manual pallet jack.
Swing Manager
McDonald's Corporation
03.2002 - Current
- Addressing customer issues effectively and guaranteeing customer satisfaction by controlling cost to provide profit with an estimated 800 customer per shift.
- Handling customer complaints with speed and knowledgeable support to achieve satisfaction and maintain customers long-term loyalty.
- Follow-up guest recovery process when needed.
- Conducting shift huddles every day to engage employees and focus on achieving targets.
- Follow-up guest recovery process when needed.
- Monitoring waste product to control food costs by following food cabinet levels.
- Ensuring proper food and equipment handling to avoid risk of contamination and deliver food quality standards.
- Leading each area to consistently provide "QSC" Quality, Service, and Cleanliness by leading people, product and equipment; using pre-shift planning, implementation and post-shift analysis.
- Identifying, prioritizing and resolving issues and overcoming obstacles in different areas.
- Counting cash by the end of the shift.
- Verified prepared food met standards for quality and quantity before serving to customers.
Education
Diploma - Accounting And Payroll
Western Prairie College
Calgary, ABCertificate - Business Administration
Bow Valley College
Calgary, ABTimeline
Bakery Associate
Real Canadian Superstore
09.2017 - Current
Swing Manager
McDonald's Corporation
03.2002 - Current
Diploma - Accounting And Payroll
Western Prairie College
Certificate - Business Administration
Bow Valley College