Jacqueleen Kurys
Lorette
Summary
Motivated individual with experience in customer service, sales and general labour. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Dedicated and reliable General Laborer with proven ability to work independently and as part of a team in fast-paced environments.
Overview
27
27
years of professional experience
Work History
Personal Shopper
Real Canadian Superstore
06.2020 - 03.2024
- Review and process incoming online orders accurately and promptly.
- Prioritize orders based on pickup time and urgency.
- Accurately pick products from shelves or inventory areas, ensuring they meet quality standards.
- Package items securely and efficiently for customer pickup.
- Deliver packages to customers vehicles.
- Greet customers warmly and professionally.
- Verify customer identification and order details.
- Assist customers with any questions or concerns regarding their orders.
- Maintain a clean and organized workspace.
- Adhere to store policies and procedures.
Sales Associate
Deals for Dollars
04.2005 - 10.2008
- Greet customers warmly and professionally.
- Answer customer questions and provide assistance as needed.
- Process transactions accurately and efficiently.
- Resolve customer issues and complaints in a timely and courteous manner.
- Stock shelves and displays with merchandise.
- Ensure products are properly priced and labeled.
- Maintain a clean and organized store environment.
- Conduct inventory counts and stock checks.
- Identify and report any discrepancies or shortages.
- Assist with receiving and stocking new merchandise.
- Adhere to store policies and procedures.
- Maintain a safe and secure work environment.
- Participate in cleaning and maintenance tasks.
Customer Service Representative
Craft Cupboard
12.2004 - 02.2007
- Greet customers warmly and professionally.
- Answer customer inquiries about products.
- Assist customers in finding specific products.
- Process sales transactions accurately and efficiently.
- Resolve customer complaints and issues in a timely and courteous manner.
- Stock shelves and displays with merchandise.
- Ensure products are properly priced and labeled.
- Maintain a clean and organized store environment.
- Identify and report any discrepancies or shortages.
- Adhere to store policies and procedures.
- Maintain a safe and secure work environment.
- Assist with store opening and closing procedures.
- Participate in cleaning and maintenance tasks.
Housekeeper
Dakota Hotel
02.2023 - 01.2024
- Make beds, change linens, and replace towels.
- Clean bathrooms, including toilets, sinks, and bathtubs.
- Vacuum and mop floors.
- Dust furniture and other surfaces.
- Empty trash cans and replace liners.
- Restock supplies, such as toiletries and linens.
- Collect and sort dirty linens.
- Wash, dry, and fold linens.
Housekeeper
Vista Park Lodge
01.2000 - 12.2000
- Clean bathrooms, including toilets, sinks, and bathtubs.
- Vacuum and mop floors.
- Dust and clean furniture and other surfaces.
- Empty trash cans and replace liners.
- Restock supplies, such as toiletries and linens.
- Monitor inventory levels of cleaning supplies and report shortages.
- Assist with inventory counts and stock rotation.
Beauty Customer Service Representative
Real Canadian Superstore
11.1999 - 12.2000
- Greet customers warmly and professionally.
- Answer customer questions about products, ingredients, and usage.
- Provide personalized beauty advice and recommendations.
- Process sales transactions accurately and efficiently.
- Resolve customer complaints and issues in a timely and courteous manner.
- Stay up-to-date on the latest beauty trends and products.
- Share your knowledge with customers to help them make informed decisions.
- Stock shelves and displays with merchandise.
- Ensure products are properly priced and labeled.
- Maintain a clean and organized beauty department.
- Assist with visual merchandising displays and promotions.
- Conduct inventory counts and stock checks.
- Identify and report any discrepancies or shortages.
- Assist with receiving and stocking new merchandise.
Customer Service Representative
Dairy Queen
03.1997 - 01.1999
- Greet customers warmly and professionally.
- Take orders accurately and efficiently.
- Provide recommendations on toppings, flavors, and sizes.
- Resolve customer issues in a timely and friendly manner.
- Operate soft serve machines to dispense ice cream.
- Prepare cones, cups, and other dessert items.
- Add toppings, sauces, and sprinkles as requested.
- Keep the ice cream station clean and sanitized.
- Restock supplies, such as cones, spoons, and napkins.
- Assist with general store cleaning and maintenance.
Education
High School Diploma -
Glenlawn Collegiate
770 St. Mary's Road, Winnipeg, MB06-2001
Skills
- Customer Service: A positive attitude and the ability to interact with customers in a friendly and helpful manner, even when dealing with difficult situations
- Attention to Detail: The ability to accurately follow procedures, stock shelves, and process transactions
- Time Management: The ability to work efficiently and quickly to meet deadlines and fulfill tasks
- Physical Stamina: The ability to stand for long periods, lift heavy items, and walk around the store
- Technology Skills: Familiarity with store systems, scanners, and mobile devices
- Product Knowledge: A good understanding of different products, their locations in the store, and any potential substitutions
- Problem-Solving Skills: The ability to think critically and find solutions to unexpected challenges, such as out-of-stock items or customer requests
- Adaptability: The ability to work in a fast-paced environment and adjust to changes in schedules, priorities, and procedures
- Teamwork: The ability to collaborate with other associates and store staff to ensure efficient operations
My Hobbies
My hobbies include going for bike rides, outdoor skating and going for walks with my family.
Timeline
Housekeeper
Dakota Hotel
02.2023 - 01.2024
Personal Shopper
Real Canadian Superstore
06.2020 - 03.2024
Sales Associate
Deals for Dollars
04.2005 - 10.2008
Customer Service Representative
Craft Cupboard
12.2004 - 02.2007
Housekeeper
Vista Park Lodge
01.2000 - 12.2000
Beauty Customer Service Representative
Real Canadian Superstore
11.1999 - 12.2000
Customer Service Representative
Dairy Queen
03.1997 - 01.1999
High School Diploma -
Glenlawn Collegiate
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