Jacque Rodrigue
Beaumont,AB
Summary
Operations analyst with expertise in reporting, problem-solving, and project management. Proven track record of enhancing operational efficiency and driving successful project outcomes. Strong analytical skills utilized to support organizational excellence and improve customer satisfaction.
Overview
8
8
years of professional experience
Work History
Operations & Performance Analyst
AMII (Alberta Machine Intelligence Institute)
Edmonton, AB
09.2022 - Current
- Track and ensure the accuracy of the sales pipeline in our CRM (Hubspot).
- Create and maintain ad hoc reports and dashboards for stakeholders using various tools such as Excel, Looker Studio, and Power BI, etc.
- Collect feedback from clients to improve their experience and find ways to improve our services.
- Collaborate with teams to streamline processes and improve efficiency across projects.
Pricing Analyst
Wajax
Edmonton, AB
10.2021 - 09.2022
- Collaborated with a team of analyst and sales reps to collect and consolidate data from multiple sources in order to produce real time reports in Power BI, Tableau and Excel.
- Oversaw the organization's NPS (Net Promoter Score) program to gauge customer satisfaction.
- Analyzed competitor prices and presented recommendations to ensure we stayed competitive while also keeping margins on target.
- Assisted the team tasked with leading a company wide ERP system migration.
- Improved processes by leveraging automation tools such as Power Query to significantly reduce the amount of time required to complete recurring tasks.
Manufacturing Planning Asscoiate
Aurora Cannabis
Nisku, AB
09.2019 - 04.2021
- Created production schedules for a multi-line manufacturing facility that operated 24 hours a day.
- Collaborated with product development, demand planning, procurement and quality assurance teams to achieve production targets and avoid downtime.
- Created and edited BOMs (Bill of Materials) in the ERP system.
- Participated in continuous improvements exercises to identify and implement more efficient processes.
- Used Power BI to track visualize operational KPIs.
Supply Chain Coop Student
John Deere Reman
Nisku, AB
01.2018 - 08.2018
- Assisted in creating daily production schedules for the transmission, axle and hydraulic remanufacturing lines.
- Created reports using Tableau and SQL.
- Contacted suppliers to expedite procurement for essential parts.
- Ensured all incoming materials were entered and accurately accounted for in the ERP system.
Education
Bachelor of Commerce - Supply Chain Management
MacEwan University
Edmonton, AB01.2018
Skills
- Data analysis
- CRM management
- Process automation
- Spoken & Written Communications
- Customer relations
- ERP systems
- SQL
- Relational databases
- Microsoft Office
- Client feedback collection
- Google drive
Languages
English
Native/ Bilingual
French
Native/ Bilingual
Timeline
Operations & Performance Analyst
AMII (Alberta Machine Intelligence Institute)
09.2022 - Current
Pricing Analyst
Wajax
10.2021 - 09.2022
Manufacturing Planning Asscoiate
Aurora Cannabis
09.2019 - 04.2021
Supply Chain Coop Student
John Deere Reman
01.2018 - 08.2018
Bachelor of Commerce - Supply Chain Management
MacEwan University
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