Jacobo Rodriguez
East Palo Alto
Summary
Dynamic and reliable professional with extensive experience at Amazon, excelling in time management and customer service. Proven track record of optimizing delivery routes and enhancing client satisfaction. Skilled in equipment operation and heavy lifting, fostering teamwork and collaboration to achieve operational excellence. Committed to maintaining high standards and improving service quality. Experienced leader with strong background in guiding teams, managing complex projects, and achieving strategic objectives. Excels in developing efficient processes, ensuring high standards, and aligning efforts with organizational goals. Known for collaborative approach and commitment to excellence.
Overview
9
9
years of professional experience
Work History
Driver
Amazon
08.2025 - Current
- Operated various vehicle types, ensuring timely deliveries and adherence to traffic regulations.
- Maintained accurate logs of routes, mileage, and fuel consumption for compliance and efficiency.
- Conducted routine vehicle inspections, identifying maintenance needs to minimize downtime.
- Collaborated with dispatch teams to optimize delivery schedules and improve service reliability.
- Trained new drivers on safety protocols and company policies to enhance operational knowledge.
- Implemented cost-saving practices through efficient route planning and load management strategies.
- Resolved customer inquiries related to deliveries, enhancing overall satisfaction and service quality.
- Developed strong relationships with clients, contributing to repeat business and improved company reputation.
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
Moving Helper
GoMovers
01.2022 - Current
- Coordinated logistics for efficient loading and unloading of household items.
- Assisted in packing and securing belongings to prevent damage during transit.
- Collaborated with team members to optimize workflow and enhance productivity.
- Trained new crew members on safety protocols and handling techniques.
- Utilized moving equipment, including dollies and straps, to streamline operations.
- Maintained accurate inventory of items moved, ensuring accountability at all stages.
- Provided exceptional customer service by addressing client inquiries and concerns effectively.
- Implemented process improvements that reduced time spent on packing tasks.
- Improved customer satisfaction by efficiently packing and moving belongings with care and precision.
- Enhanced team productivity by effectively coordinating tasks and communicating with coworkers to complete moves in a timely manner.
Maintenance Crew Member
Pinstripes
12.2021 - 08.2025
- Conducted routine inspections to identify maintenance issues and ensure safety compliance.
- Operated and maintained tools and equipment for effective facility upkeep.
- Collaborated with team members to streamline workflows and enhance operational efficiency.
- Trained new crew members on safety protocols and maintenance procedures.
- Implemented preventive maintenance strategies to reduce downtime of facilities.
- Assisted in developing maintenance schedules to optimize resource allocation.
- Responded promptly to repair requests, minimizing service disruptions across operations.
- Documented maintenance activities and repairs to maintain accurate records and reports.
- Followed routine maintenance checklist.
- Loaded, unloaded, and moved material to and from storage and production areas.
Bartender/Server
Pinstripes
12.2021 - 08.2025
- Trained new bartenders on cocktail preparation and customer service best practices.
- Managed inventory levels to ensure availability of popular spirits and mixers.
- Developed creative cocktail recipes to enhance customer experience and differentiate offerings.
- Oversaw bar operations during peak hours, ensuring efficient service and high-quality standards.
- Built rapport with patrons, fostering a welcoming atmosphere that encouraged repeat business.
- Implemented efficient workflows to streamline drink preparation and order fulfillment processes.
- Conducted regular quality checks on beverages to maintain consistency and quality across menu items.
- Collaborated with management to organize special events, enhancing community engagement and brand presence.
- Served high customer volumes during special events, nights, and weekends.
- Managed cash handling duties responsibly, ensuring accurate accounting at the end of each shift.
Cook
Chipotle Restaurant
01.2021 - 02.2022
- Prepared diverse menu items following standardized recipes and portion control guidelines.
- Operated kitchen equipment safely, ensuring cleanliness and proper maintenance.
- Collaborated with team members to streamline food preparation processes and enhance efficiency.
- Trained new staff on cooking techniques, safety protocols, and kitchen operations.
- Assisted in inventory management, tracking stock levels and minimizing waste effectively.
- Implemented improvements to food presentation, enhancing customer satisfaction through visual appeal.
- Ensured compliance with health and safety regulations by maintaining a hygienic work environment.
- Monitored cooking times and temperatures to guarantee food quality and consistency across servings.
- Maintained clean and organized work areas at all times to bring safety and quality to food preparation process.
- Maintained a clean and sanitary workspace, ensuring compliance with health and safety regulations.
Barista
Starbucks
01.2017 - 12.2020
- Prepared and served a variety of coffee and tea beverages to customers.
- Maintained cleanliness and organization of workstations and dining areas.
- Engaged with customers to provide excellent service and address inquiries.
- Assisted in inventory management by restocking supplies as needed.
- Followed health and safety guidelines to ensure food handling compliance.
- Collaborated with team members to meet customer demands during peak hours.
- Maintained a clean and organized workspace for optimal productivity and safety.
- Contributed to a positive team environment through effective communication and collaboration with colleagues.
- Managed time effectively to balance both front-of-house tasks and back-of-house responsibilities during busy periods.
- Handled customer complaints professionally, resolving issues promptly to ensure satisfaction and foster loyalty.
Education
Sociology
Canada College
Redwood City, CA01-2020
High School Diploma -
Everest Public High School
Redwood City, CA06-2019
Skills
- Time management
- Customer service
- Problem-solving
- Punctual and reliable
- Flexible schedule
- Loading and unloading
- Equipment operation
- Heavy lifting
- Team building
- Friendly and outgoing
- Self motivation
- Teamwork and collaboration
Languages
Spanish
English
Timeline
Driver
Amazon
08.2025 - Current
Moving Helper
GoMovers
01.2022 - Current
Maintenance Crew Member
Pinstripes
12.2021 - 08.2025
Bartender/Server
Pinstripes
12.2021 - 08.2025
Cook
Chipotle Restaurant
01.2021 - 02.2022
Barista
Starbucks
01.2017 - 12.2020
Sociology
Canada College
High School Diploma -
Everest Public High School
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