Collin (Jacob) Adams
North Hollywood,CA
Overview
7
7
years of professional experience
Work History
Operations Manager
Atlanta Premium Group
10.2018 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Operations Manager
Atlanta Premium Group
10.2018 - 07.2020
- Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
- Identified and resolved unauthorized, unsafe, or ineffective practices.
- Developed and implemented strategies to maximize customer satisfaction.
- Increased profit by streamlining operations.
- Analyzed and reported on key performance metrics to senior management.
- Supervised operations staff and kept employees compliant with company policies and procedures.
Server/Trainer
LE BILBOQUET
06.2016 - 03.2020
- Trained and supported team members in diverse roles, ensuring consistent performance and adherence to high standards in a fast-paced environment.
- Built lasting relationships with customers by providing personalized service, enhancing satisfaction, and fostering loyalty.
- Facilitated off-site events and hosted exclusive experiences for luxury brands (Jimmy Choo, Dior, and Cartier) showcasing exceptional organizational and customer service skills in high-pressure settings.
- Promoted new products, upsold menu items and sold specials to top guests and clientele.
Bartender/Bar Manager
KANI HOUSE, STEAKHOUSE
06.2013 - 06.2016
- Obtained cash bank and stocked service bar to prepare for operation.
- Served high customer volumes during special events, nights, and weekends.
- Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
- Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.
- Upsold menu items to customers, driving up per sale revenues and maximizing profits.
Education
High School Graduate -
THE HEDGE ACADEMY
Woodstock, GA05.2012
Certified Mixologist - undefined
ATLANTA PRO BARTENDING SCHOOL
10.2013
Skills
- Business and operations management
- Market research, forecasting, and analysis
- Social media marketing
- Inventory management
- Quality assurance and control
- Client relations
Timeline
Operations Manager
Atlanta Premium Group
10.2018 - 07.2020
Operations Manager
Atlanta Premium Group
10.2018 - 07.2020
Server/Trainer
LE BILBOQUET
06.2016 - 03.2020
Bartender/Bar Manager
KANI HOUSE, STEAKHOUSE
06.2013 - 06.2016
Certified Mixologist - undefined
ATLANTA PRO BARTENDING SCHOOL
High School Graduate -
THE HEDGE ACADEMY
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