Jacobb Ozaeta
Chino
Summary
Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
9
9
years of professional experience
Work History
Front Desk Receptionist
Hand And Stone
07.2023 - Current
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
Office Assistant
ABTrailers
01.2015 - 01.2021
- Created and filed new or existing sales transactions dealing with clients
- Organized work areas and maintained a clean work space for all
- Answered sales calls and referenced company inventory.
Electronic Sales Associate
Target
01.2019 - 01.2020
- Cash Handling, Performing all duties of a cashier
- Department Maintenance, Made sure my entire section of the store was well maintained, clean and well serviced
- Diverse inventory comprehension, Took a unique interest of learning intricate details of inventory to better assist my customers.
Footwear Retail Specialist
Dicks Sporting
01.2018 - 01.2019
- Goods
- Performed Foot Analysis, GAIT Test, Helping to determine if a customer was pronating or supinating, and helping them find the right shoes/insoles for them
- Pulled orders from the B.O.P.I.S
- Ordering system, Buy Online Pickup In Store
- Cash Handling, Performing all duties of a cashier.
Store Customer Service Representative
Papa Johns
01.2016 - 01.2018
- Cash Handling, Performing all duties of a cashier
- Dough slapping, Manually slapping a raw dough mound and hand shaping it for the line preppers
- Oven management, Maned all of the food coming out of the oven, boxing it and sending off drivers with the right food
- All of this done in a speedy fashion or else food was at risk of burning.
Delivery Driver
Dominos Pizza
01.2015 - 01.2016
- Cash Handling, Performing all duties of a cashier
- Delivered food orders to their desired locations
- Catering specialist, Often went to schools or events on behalf of the company and sold pizzas there.
Education
Associate of Arts - Digital Arts
Mt San Antonio College
Walnut, CANo Degree - Electrician
Chaffey College
Rancho Cucamonga, CASkills
- Customer service - After years of experiencing different customer encounters, I've gained a unique outlook of how customers view the service they would like Ultimately teaching me invaluable lessons about customer service
- Cash handling - Working as a cashier has taught me a valuable lesson about attention to detail, patience and importance when dealing with money
- Food Handling - Food handling ultimately taught me the importance of cleanliness and patience when dealing with the preparation and the sales of food
- Clerical duties - As an office assistant you quickly learn that the most important of your job is to be adaptable, organized and the capacity to be a quick learner
Timeline
Front Desk Receptionist
Hand And Stone
07.2023 - Current
Electronic Sales Associate
Target
01.2019 - 01.2020
Footwear Retail Specialist
Dicks Sporting
01.2018 - 01.2019
Store Customer Service Representative
Papa Johns
01.2016 - 01.2018
Office Assistant
ABTrailers
01.2015 - 01.2021
Delivery Driver
Dominos Pizza
01.2015 - 01.2016
Associate of Arts - Digital Arts
Mt San Antonio College
No Degree - Electrician
Chaffey College
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