Erin O'Hagan
Sarnia,Ontario
Summary
As a highly organized and driven individual, I am looking for an opportunity that will allow me to utilize my skills for the benefit of the company and to enhance my personal growth.
Overview
7
7
years of professional experience
Work History
Customer Care Rep
Connect Hearing
01.2014 - 01.2016
- Helped open location, build clientele, and grew business to busiest in Ontario
- B2C sales
- Front office duties: managing client appointments, maintenance of client files, payment processing, billing to 3rd party and insurance
- Complete monthly inventory count, order supplies and receive and enter new stock into system
- Organize, schedule and host hearing health check events in the community
- Clean clients hearing aids and complete minor repair/replacements of hearing aid parts
- Established point person for provincial Connect Hearing locations relating to system procedures, new employee onboarding and general 'how to' questions
Special Services Home Worker
Ballard Family
10.2008 - 01.2015
- Supported a woman with special needs with the development of social skills and with personal growth
- Attend various educational services and entertainment venues with the client
Chiropractic Health Assistant
Miller Chiropractic and Wellness Center
01.2012 - 01.2013
- Perform patient ultrasounds
- Assist Doctor with initial screening exam to create care plan
- Answer phones and schedule appointments while ensuring seamless coordination of multiple calendars, handle payment transactions and end of day cash count
Customer Service Rep
Marriott International
03.2010 - 01.2012
- Set reservations, managed cancellations, and handled rescheduling existing bookings
- Assigned to the Platinum Desk reservations assisting VIP clients with their stay and various perks
Customer Service Rep / Pharmacy & Digital Tech
Shoppers Drug Mart
08.2008 - 03.2010
- Educated customers on merchandise and helped find suitable selection
- Managed payment and daily reconciliations for close
- Assisted customers with passport pictures, photograph development and digital merchandise selection
- Assisted Pharmacist by filling taking orders and filling prescriptions
Education
Diploma of Social Service Work -
Lambton College
Sarnia, ON05.2005
Skills
- Microsoft Office, Social Media
- B2C Sales
- Client focused
- Problem-solving abilities
- Quick learner
- Works well in an independent setting or team atmosphere
- Coaching & Mentoring
- Ability to prioritize tasks, manage time and handle multiple tasks at once
- Conflict resolution
Languages
English
Native or Bilingual
Timeline
Customer Care Rep
Connect Hearing
01.2014 - 01.2016
Chiropractic Health Assistant
Miller Chiropractic and Wellness Center
01.2012 - 01.2013
Customer Service Rep
Marriott International
03.2010 - 01.2012
Special Services Home Worker
Ballard Family
10.2008 - 01.2015
Customer Service Rep / Pharmacy & Digital Tech
Shoppers Drug Mart
08.2008 - 03.2010
Diploma of Social Service Work -
Lambton College
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