Cecelia Morris
Prince George,BC
Summary
Hard-working high school graduate with up to 9 years of work experience And a proven knowledge of conflict resolution and complaint resolution. Frequently praised as detail oriented by my peers, I can be relied upon to help your company achieve its goals.
Overview
8
8
years of professional experience
Work History
Server
Montanas Cookhouse BBQ & Bar
Prince George, BC
06.2023 - Current
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Cultivated warm relationships with regular customers.
- Maintained clean and organized dining areas to uphold restaurant hygiene standards.
Room Attendant
Coast Hotels
Prince George
08.2023 - Current
- Vacuumed carpets, mopped floors and dusted surfaces to maintain spotless environment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
- Responded to guest requests for assistance, toiletries, and personal care items.
- Replenished guest room water glasses, toiletries, and paper products.
Housekeeping Attendant
Pomeroy Inn & Suites
Chetwynd & Prince George Location
07.2017 - 05.2020
- Removed bed sheets and towels from rooms and pre-treated stains to maintain and restore linen condition.
- Cleaned bathrooms and kitchens with sanitizing products to prevent spread of germs and reduce likelihood of illness.
- Kept building entryway glass clean and polished for professional presentation.
- Serviced bathrooms, including cleaning, sanitizing and supply replenishment.
- Engaged with guests on room requirements and amenities to promote overall satisfaction.
Receptionist
Tansi Friendship Centre
07.2016 - 08.2016
- Liaised with vendors, contractors and professional services personnel to properly process orders in alignment with needs and specifications of management.
- Directed incoming calls to internal personnel and departments, routing to best-qualified department.
- Drafted professional memos, letters and marketing copy to support business objectives and growth.
- Coordinated travel accommodations for staff and out-of-town visitors, including vouchers, agendas and transportation.
- Kept reception area clean and neat to give visitors positive first impression.
Team Member
Tim Hortons
03.2017 - 10.2017
- Maintained supply levels in counter and customer areas to meet typical demands.
- Restocked display cases with attractive arrangements to promote specialty food items like bagels and muffins.
- Recommended products based on solid understanding of individual customer needs and preferences.
- Learned every menu preparation and numerous off-label drinks to meet all customer needs.
- Pleasantly interacted with customers during hectic periods to promote fun, positive environment.
Customer Service Representative
People’s Drug Mart
08.2016 - 04.2017
- Achieved and consistently exceeded revenue quota through product and service promotion during routine calls.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Assisted customers with setting appointments, shipping and special order requests, and arranging merchandise pick-up at other locations.
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
Education
High School Diploma -
Chetwynd Secondary School
Chetwynd06.2018
Skills
- Critical Thinking
- Communication
- Honesty
- Flexibility
- Problem solving
- Reliable
- Fast learner
Additional Information
References available upon request.
Timeline
Room Attendant
Coast Hotels
08.2023 - Current
Server
Montanas Cookhouse BBQ & Bar
06.2023 - Current
Housekeeping Attendant
Pomeroy Inn & Suites
07.2017 - 05.2020
Team Member
Tim Hortons
03.2017 - 10.2017
Customer Service Representative
People’s Drug Mart
08.2016 - 04.2017
Receptionist
Tansi Friendship Centre
07.2016 - 08.2016
High School Diploma -
Chetwynd Secondary School