Jacob Warren
Napa
Summary
Dynamic, results-driven professional with a proven track record in fostering effective team collaboration and delivering impactful outcomes across diverse roles. Expertise in navigating fast-paced environments and adapting to evolving needs ensures reliability and consistency in operations. Strong communication, problem-solving, and strategic planning skills drive the achievement of organizational goals, complemented by a proactive approach and unwavering commitment to excellence. Extensive experience as a store manager at Zumiez includes proficiency in inventory management, team leadership, and visual merchandising, successfully driving sales growth through innovative promotional strategies while enhancing employee engagement and customer satisfaction.
Overview
6
6
years of professional experience
Work History
Buffer
Morimoto Napa
Napa, CA
11.2025 - Current
- Operated and maintained kitchen equipment to ensure optimal performance and safety standards.
- Collaborated with culinary team to streamline food preparation processes and enhance service efficiency.
- Assisted in inventory management, tracking supplies, and minimizing waste through effective organization.
- Reduced production downtime through proactive maintenance tasks and equipment inspections.
- Led efforts in maintaining cleanliness and sanitation across work areas, contributing to overall guest satisfaction.
- Performed consistent and efficient work using both manual and machine-assisted methods.
Sales Associate
Spirit Halloween
Napa, CA
09.2025 - 11.2025
- Greeting customers and maintaining the front of the store.
- Managed inventory levels, ensuring stock availability and organization on the sales floor.
- Enhanced customer experience through personalized service and product recommendations.
- Implemented visual merchandising strategies to elevate store presentation and drive customer engagement.
- Fostered relationships with repeat customers, enhancing loyalty and satisfaction through follow-up communication.
- Analyzed sales trends to identify high-performing products and inform restocking decisions.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
Store Manager
Zumiez
Napa, California
11.2023 - 09.2025
- Managed daily store operations, ensuring smooth workflow and efficiency.
- Led team meetings to discuss sales strategies and customer service improvements.
- Trained new employees on company policies and operational procedures.
- Oversaw inventory management, maintaining stock levels and product organization.
- Implemented visual merchandising standards to enhance product displays and customer experience.
- Resolved customer inquiries and complaints to ensure satisfaction and loyalty.
- Developed staff schedules to optimize coverage during peak hours and events.
- Conducted performance evaluations, guiding team members on areas for improvement.
- Recruited, trained and supervised new employees.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Managed inventory tracking and physical inventory counts to minimize loss.
- Balanced sales, reconciled cash and made bank deposits to facilitate opening and closing duties.
- Created weekly work schedules for store personnel.
- Oversaw inventory management through cycle counts, audits and shrinkage control.
- Updated and maintained store signage and displays.
- Prepared monthly reports on sales figures, expenses, profits.
- Implemented campaigns and promotions to help with developing goods and services.
- Mitigated business risks by working closely with staff members and assessing performance.
- Implemented successful business strategies to increase revenue and target new markets.
- Prepared staff work schedules and assigned team members to specific duties.
- Analyzed sales data to identify trends and adjust strategies accordingly.
- Implemented efficient systems for tracking stock movement.
- Built relationships with key customers and stakeholders to grow business networks and locate new opportunities.
- Organized promotional events to increase product awareness.
- Showcased and built visually appealing displays and signs to encourage customers to buy specific products.
- Developed strategies to maximize sales and profitability.
- Established store tactics and strategies to achieve operational performance and sales goals.
Sales Associate
Banana Republic Factory Store
09.2022 - 06.2025
- Volunteered for extra shifts during holidays and other busy periods to alleviate staffing shortages.
- Helped customers locate products and checked store system for merchandise at other sites.
- Prepared merchandise for sales floor by pricing or tagging.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Solved customer challenges by offering relevant products and services.
- Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
- Engaged with customers to effectively build rapport and lasting relationships.
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
- Listened to customer needs and desires to identify and recommend optimal products.
- Managed efficient cash register operations.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Maintained up-to-date knowledge of store sales, payment policies and security standards.
- Used in-store system to locate inventory and place special orders for customers.
Sales Associate
Polo Ralph Lauren Factory Store
10.2019 - 07.2023
- Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Managed efficient cash register operations.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Provided exceptional services and pleasant shopping experiences to retail customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Rotated stock and restocked shelves to maintain product availability and store appearance.
- Managed returns, exchanges and refunds in accordance with store policy.
- Answered customer questions about sizing, accessories, and merchandise care.
- Assessed customer needs and utilized suggestive selling techniques to drive sales.
- Answered customer questions about products and services, helped locate merchandise, and promoted key items.
Education
High School Diploma -
Vintage High School
Napa, CA06.2022
No Degree - Business
Napa Valley College
Napa, CA12.2027
No Degree - Phlebotomy
Contra Costa Medical Career College
12.2026
Skills
- Bilingual in Spanish
- Inventory management
- Visual merchandising
- Customer service
- Team leadership
- Staff training
- Effective communication
- Cash handling
- Store operations
- Employee supervision
- Payroll management
- Merchandising strategies
- Work planning
- Employee engagement
- Recruitment and hiring
- Multitasking skills
- Leadership development
- Cash management
- Product merchandising
- Meeting facilitation
- Merchandise planning
- Promotional strategies
- Inventory control
- Team development
- Cleaning skills
- Preparing surfaces
- Quality controls
Accomplishments
- Store Manager of the period many times throughout my time at Zumiez.
Timeline
Buffer
Morimoto Napa
11.2025 - Current
Sales Associate
Spirit Halloween
09.2025 - 11.2025
Store Manager
Zumiez
11.2023 - 09.2025
Sales Associate
Banana Republic Factory Store
09.2022 - 06.2025
Sales Associate
Polo Ralph Lauren Factory Store
10.2019 - 07.2023
High School Diploma -
Vintage High School
No Degree - Business
Napa Valley College
No Degree - Phlebotomy
Contra Costa Medical Career College