Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Vertigan

Los Angeles

Summary

Dynamic Restaurant Department Manager at McDonald's with a strong work ethic and expertise in customer service. Successfully enhanced customer satisfaction through proactive feedback implementation and escalated issue resolution. Proven ability to motivate teams and ensure compliance with health regulations, fostering a positive dining experience and promoting employee retention.

Overview

4
4
years of professional experience

Work History

Restaurant Department Manager

McDonald's
09.2021 - Current
  • Met, greeted, and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
  • Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
  • Handled escalated customer concerns with speed and knowledgeable support to achieve optimal satisfaction and maintain long-term loyalty.
  • Motivated staff to perform at peak efficiency and quality.
  • Kept facility compliant with health codes, sanitation requirements and license regulations, alleviating potentially heavy fines.

Education

Bachelor of Arts - American Literature And Culture

University of California, Los Angeles
Los Angeles, CA
06-2026

Associate of Arts - English

Mt. San Antonio College
Walnut, CA
06-2024

Skills

  • Food safety
  • Employee retention
  • Team management
  • Process implementation
  • Self motivation
  • English literature
  • Research processes
  • Strong work ethic

Timeline

Restaurant Department Manager

McDonald's
09.2021 - Current

Bachelor of Arts - American Literature And Culture

University of California, Los Angeles

Associate of Arts - English

Mt. San Antonio College

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Jacob Vertigan