Summary
Overview
Work History
Education
Skills
Websites
Languages:
Timeline
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Jacob Velasquez-Velasquez

Merced

Summary

Motivated and dependable UC Merced student with hands-on experience in banking operations, client relations, and administrative support. Skilled in digital banking assistance, fraud resolution, and compliance awareness, with a proven ability to build relationships and deliver exceptional client service in high-pressure environments. Bilingual in English and Spanish, with a strong interest in pursuing a career in retail and commercial banking.

Overview

2
2
years of professional experience

Work History

Dining Services Associate

Yablokoff Wallace Dining Center
09.2024 - Current
  • Delivered excellent customer service by resolving concerns and assisting with special requests in a fast-paced environment.
  • Conducted routine inventories to improve supply tracking accuracy and reduce stock issues.
  • Maintained professionalism and adherence to health and safety protocols.
  • Complied with health and safety regulations, maintaining top cleanliness and organization.
  • Delivered quality services while maintaining friendly and welcoming environment.

Financial Center Intern

Bank of America
06.2025 - 08.2025
  • Served as primary lobby leader, assisting clients with mobile banking, scheduling appointments, and processing walk-ins.
  • Guided clients through digital banking tasks including password/user ID resets, Zelle transfers, debit/credit card replacements, and digital wallet setup.
  • Supported ATM-related transactions by troubleshooting withdrawal limits, deposits, and account settings through the Bank of America mobile app.
  • Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
  • Shadowed bankers and tellers to gain knowledge of account opening/closing procedures, cash transactions, and compliance policies.

Program Administrative Assistant

Archdiocesan Youth Employment Services (AYE)
10.2023 - 06.2025
  • Handled confidential documents with discretion, ensuring compliance with organizational protocols.
  • Provided administrative support including data entry, scheduling, and calendar management using Microsoft Office tools.
  • Assisted with onboarding and training of new interns, improving team efficiency and knowledge transfer.
  • Facilitated communication via phone, email, and shared documents to ensure timely responses to stakeholders.
  • Provided exceptional customer service as the main point of contact for external inquiries related to program offerings or activities.
  • Evaluated program performance by analyzing key performance indicators, identifying areas for improvement, and proposing actionable solutions.

Education

Bachelor of Arts - Sociology/Justice, Law, And Society

University of California, Merced
Merced, CA
05.2028

Skills

  • Customer Service & Relationship Building
  • Digital & Mobile Banking Support
  • Fraud Resolution & Compliance Awareness
  • Account Management Knowledge
  • Sales Support & Cross-Selling Familiarity
  • Conflict Resolution & De-Escalation
  • Administrative Support & Confidentiality
  • Excellent customer service
  • Strong multitasking
  • Staff training and development

Languages:

English (Fluent – Speaking, Writing, Reading)
Spanish (Fluent – Speaking, Writing, Reading)

Timeline

Financial Center Intern

Bank of America
06.2025 - 08.2025

Dining Services Associate

Yablokoff Wallace Dining Center
09.2024 - Current

Program Administrative Assistant

Archdiocesan Youth Employment Services (AYE)
10.2023 - 06.2025

Bachelor of Arts - Sociology/Justice, Law, And Society

University of California, Merced

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Jacob Velasquez-Velasquez