Jacob Trudgeon
Sarnia,ON
Summary
Hardworking in many places of work weather being the hardware store or being the shop at the dealership i work as hard as possible to create good working conditions and to create a fun and easy to work enviorment for my coworkers and managers and all customers, I have strong problem solving skills and i am dependable and reliable
Overview
5
5
years of professional experience
Work History
Tire and Lube Technician
Lambton Kia
01.2023 - Current
- Performed tire rotations and recommended necessary tire replacements to promote tire functionality and vehicle safety.
- Mounted and balanced tires to promote even wear and decrease on-the-road safety hazards.
- Kept shop areas neat, clean, and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Installed wiper blades and headlamps and confirmed items' functionality to promote safe vehicle operation.
- Inspected vehicles to determine need for changing oils and filters and provided feedback to customers.
- Conducted safety checks for leaks to repair damage on undercarriage of vehicles.
- Cleaned automotive service bays and removed debris and [Type] to promote organized work environment.
Customer Service Manager
Northgate Homehardware
03.2019 - 01.2023
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Took ownership of customer issues and followed problems through to resolution.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Supervised employees and assessed performances to determine training needs and define accurate plans for decreasing process lags.
- Assumed ownership over team productivity and managed work flow to meet or exceed quality service goals.
- Reviewed repeated issues within operations and business management to solve problems and improve company outcomes.
- Researched and corrected customer concerns to promote company loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
Camp Counselor
St Clair Township
06.2022 - 08.2022
- Worked with children of varying age, interest, skill, and developmental levels.
- Collaborated with other camp counselors to design fun and enriching learning activities for campers.
- Communicated with parents about campers' activities and reported concerns and suggestions to supervisor.
- Instructed campers to observe proper behavior and etiquette to avoid conflicts and unruly activities.
- Documented activities, injuries and accidents to inform parents and maintain consistent records.
- Responded to emergency situations by following first-aid guidelines and coordinating with medical personnel for participants requiring medical attention.
- Oversaw and taught campers basic principles to enhance wellbeing and safety measures in nature.
- Encouraged team performance to increase camaraderie, trust and rapport.
- Inspected equipment and machinery to verify functionality and safety.
- Supervised camper activities to address behavioral issues and promote fun, safety and inclusivity.
- Resolved conflicts that arose between campers by listening to complaints and finding appropriate solutions.
Goalie Instructor
Paul Burgess Goalie Consulting
01.2019 - 08.2022
- Promoted love of game by assisting players with understanding positioning, play techniques, and teamwork strategies.
- Built positive, productive training environments fostering team unity and camaraderie.
- Developed and led age- and ability-appropriate soccer training drills.
- Maintained player safety through careful practice and game supervision.
- Engaged parents, players and staff to maintain open, constructive communications.
- Adopted soccer strategies and tactics to maximize team potential.
- Motivated athletes to become stronger, more agile, and more effective through training habits and proper nutrition.
- Improved player behavior through modeling and disciplinary interventions.
- Established individual goals and monitored player performance to support achievement.
Education
Associate of Science - Fire Fighting Technologies
Lambton College of Applied Arts And Technology
Sarnia, ON05.2024
High School Diploma -
Northern Collegiate Institute And Vocational School
Sarnia, ON01.2023
Skills
- Safety Compliance
- Hazardous Waste Management
- Safety Checks
- Relationship Building
- Calibrating Systems
- Customer Relations
- Customer Service
- Dependable and Responsible
- Problem-Solving
- Flexible Schedule
- Mechanical Troubleshooting
Languages
English
Professional Working
Timeline
Tire and Lube Technician
Lambton Kia
01.2023 - Current
Camp Counselor
St Clair Township
06.2022 - 08.2022
Customer Service Manager
Northgate Homehardware
03.2019 - 01.2023
Goalie Instructor
Paul Burgess Goalie Consulting
01.2019 - 08.2022
Associate of Science - Fire Fighting Technologies
Lambton College of Applied Arts And Technology
High School Diploma -
Northern Collegiate Institute And Vocational School
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