Summary
Overview
Work History
Education
Skills
Timeline
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Jacob Torres

Covina

Summary

I’m a veteran of the United States Navy I was medically discharge but worked as a culinary specialist working in the wardroom cooking for high ranking officers and some admirals throughout my time on the USS WASP , but I can offer good customer service & communication , team building , organization & team leading .

Passionate, spirited and classically trained culinary professional, skilled in building relationships and developing high-performing teams. Leader in delivery of excellent customer service. Equipped to apply restaurant operational experience to grow world-class organizations. Dedicated to food safety, customer service best practices and quality food service. Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.

Overview

3
3
years of professional experience

Work History

Patient Coordinator

ExpertMri
10.2023 - Current
  • Increased efficiency of the front office operations through effective multitasking, attention to detail, and organization skills.
  • Provided excellent customer service to all patients, addressing concerns and answering questions promptly and professionally.
  • Handled sensitive situations with empathy when dealing with distressed patients or those facing serious health challenges.
  • Maintained up-to-date knowledge on insurance policies, medical terminology, and clinic protocols in order to provide accurate information and assistance to patients.
  • Managed incoming calls from patients, directing them appropriately while maintaining confidentiality at all times.
  • Educated patients by explaining preparation instructions for upcoming procedures and tests.
  • Maintained accurate electronic health records for improved patient care and compliance with privacy regulations.
  • Assisted in the training of new Patient Coordinators, sharing best practices and ensuring consistent quality of service across the team.
  • Resolved customer complaints using established follow-up procedures.
  • Processed payments using cash and credit cards, maintaining accurate records of transactions.
  • Organized patient records and database to facilitate information storage and retrieval.
  • Reduced wait times by effectively coordinating with medical staff on patient schedules and room availability.
  • Coordinated referrals to specialists as needed, following up with patients to confirm appointments and provide necessary information.
  • Acted as main point of contact for patients, doctors, and hospital staff by closely reviewing medical charts and maintaining high levels of communication.
  • Supported clinical staff in providing high-quality care by organizing necessary paperwork and ensuring timely access to information.
  • Assisted patients with completing necessary paperwork and forms to provide healthcare facilities with essential information to bill for services.

Culinary Specialist

Military
01.2023 - 09.2023
  • Cleaned, sanitized and maintained food storage, preparation and serving areas.
  • Checked stock deliveries for safety, quality and quantity.
  • Remained attentive to detail and committed to accurate and thorough responses to expressed culinary and service needs.
  • Prepared and served meals to around [1500] service members each Day Underway.
  • Monitored temperatures of prepared food and cold-storage areas.
  • Observed food safety and sanitation protocols to reduce germ spread.
  • Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
  • Checked quality of food products to meet high standards.
  • Prepared workstations with ingredients and tools to increase efficiency.
  • Oversaw inventory and ordered ingredients to restock freezers, fridges and pantry.
  • Trained and supervised line cooks to develop new skills and improve team performance.
  • Prepared variety of foods according to exact instructions and recipe specifications.

Lot Associate

Home Depot
02.2021 - 11.2022
  • Loaded cement bags, mulch and other heavy or impractical merchandise from store aisles and storage room onto carts for delivery to customers in parking lot.
  • Gathered stray carts from parking lot and within store to free aisles and parking lot of obstacles.
  • Maintained sufficient number of shopping carts at front entrance of store, retrieving additional carts from parking lot as necessary.
  • Escorted customers through parking lot, assisting with transporting and loading merchandise into cars and truck beds safely.
  • Provided assistance to other departments to guarantee seamless shopping experience for customers during busy or understaffed times.
  • Greeted customers entering store and directed towards appropriate departments to aid in prompt location of desired products or service providers.
  • Thanked customers upon departure from store to leave positive impression of customer service.
  • Collected trash scattered about parking lot or left in carts to provide customers with clean, comfortable shopping environment.
  • Monitored activity at store entrance to maintain clean environment and identify suspicious activity.
  • Restocked refrigerators and shelves with food, beverage and other items prior to store close.

Education

High School Diploma -

South Hills High School
West Covina, CA
01.2022

Skills

  • Quality Assurance
  • Staff Scheduling
  • Supply Estimates
  • Vendor Relationships
  • Quality Control and Oversight
  • Relationship Building
  • Customer Service
  • Food Stock and Supply Management
  • Food Prep Planning
  • Team Collaboration
  • Safe Food Handling
  • Supply Ordering
  • Quality Control
  • Menu Planning
  • Team Leadership
  • Data Analysis
  • Inventory Management
  • Healthcare Industry Knowledge
  • Insurance Verification
  • Appointment Scheduling
  • Patient confidentiality
  • Patient Records Management
  • HIPAA Compliance
  • Policy compliance
  • Patient Outreach and Follow-Up
  • New Hire Training
  • Schedule Coordination

Timeline

Patient Coordinator

ExpertMri
10.2023 - Current

Culinary Specialist

Military
01.2023 - 09.2023

Lot Associate

Home Depot
02.2021 - 11.2022

High School Diploma -

South Hills High School

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